Service Manager

- develop and manage the service team. - create and optimize service processes (e.g escalation and approval processes). - provide technical after-sales service for customers (by phone / email). - analyze and identify error patterns. - Knowledge Base Management. - Performance tracking using KPIs (e.g: Ticket Volume, Response times). - regular reports to internal and external stakeholdersExperience: RequiredLanguages: German – Expert. English – AdvancedEmployment: Full-timeSchedule: Monday to Friday (remote)Salary: from €19,000 yearlyStarting time: Immediate start!About EFT-SYSTEMS GMBH:EFT-Systems GmbH works in the exciting and growing market of renewable energies. The growing team at EFT-Systems has set itself the goal of offering the best technical support for the energy storage systems that are being looked after.#J-18808-Ljbffr