Service Desk Coordinator

REQUISITOS IMPRESCINDIBLES:Knowledge/expertise of:Managing IT assets: utilizing CMDB tools efficiently.Understanding and experience in Workplace & Service Desk services like End-User support (W10/11/MacOs).Collaboration Services (M365).Software packaging and deployment (Intune/SCCM), MAM, MDM, Identity Management (Azure Entra ID).Proficiency in managing ITSM tools, preferably Service Now.Creating reports within Service Now.Mastery of ITIL processes—including incident, request, change, problem, and capacity management.English proficiency level of B2/C1.REQUISITOS VALORABLES:ITIL knowledge, proactivity, teamwork, ability to report work done, ability to produce documents and reports, open-mindedness to change, self-taught.TITULACION REQUERIDA:• Superior Technician in Management of Compute Systems or Computer engineering degree.• Experience of at least 5 years in the IT sector, of which at least 2 years performing the same role.• Regulated technical certification in ITIL: at least, ITIL Foundation.AÑOS EXPERIENCIA EN PERFIL SOLICITADO:2 years
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