Service Delivery Analyst (Temporary) Want to join a fast-moving company, work among convivial teams, and take part in the global growth strategy of one of the most prestigious and comprehensive portfolios in the wine & spirits industry?We are looking for a Service Delivery Analyst in Madrid (temporary contract)!Embark on an exciting career journey with Pernod Ricard, the #1 premium spirits organisation in the world. We proudly manage a portfolio of 240 premium brands available in over 160 countries. Join our team of 18,500 talented professionals spreading across 73 countries and contribute to our diverse range of major wine and spirits categories.At Pernod Ricard, we are "créateurs de convivialité," dedicated to transforming every social interaction into an authentic, friendly, and responsible experience.You will support the Service Delivery Team by being on site at the IT bar.You will be the on-site representation of the Tech Success Directors (coaches end-users on new software or devices) and the Service Management team (ensure correct implementation of incident, change, and problem processes).You will ensure the correct functioning of technical equipment and report service delivery performance to the Service Delivery Manager.Your key missions:Part of the IT Bar, support the Service Desk in the on-site resolution of incidents (repair or replace parts, debugging…)Execute end-user coaching to familiarize local users with devices and the usage of collaboration tools to facilitate adoptionEnsure the technical efficiency (network, devices, software) of the buildingConsolidate some reporting KPI to report to the Service Delivery ManagerSet up workstations with computers and necessary peripherals (routers, printers, etc.)Verify operation of computer hardware (hard drive, mouse, keyboards, etc.)Install and configure appropriate software and functions according to specificationsDevelop and maintain local area networks to optimize performanceMaintain records/logs of repairs and maintenance scheduleIdentify on-site computer or network equipment shortages and place ordersIf you recognize yourself in the description below, don't wait to apply!Experience in resolving L0/L1/L2 incidentsAbility to be customer-orientedAbility to solve problems effectively & efficientlyAbility to manage knowledge and ensure knowledge sharingExcellent written and verbal communication skillsAbility to be proactiveJob Posting End Date: 2024-12-09Target Hire Date: 2024-12-16Target End Date: 2025-12-15About UsPernod Ricard is the No.2 worldwide producer of wines and spirits with consolidated sales of €8,448 million in FY20.Created in 1975 by the merger of Ricard and Pernod, the Group has developed through organic growth and acquisitions: Seagram (2001), Allied Domecq (2005) and Vin&Sprit (2008). Pernod Ricard, which owns 16 of the Top 100 Spirits Brands, holds one of the most prestigious and comprehensive brand portfolios in the industry.Pernod Ricard's brands are distributed across 160+ markets and by its own salesforce in 73 markets. The Group's decentralised organisation empowers its 19,000 employees to be true on-the-ground ambassadors of its vision of "Créateurs de Convivialité."The Group remains true to its three founding values: entrepreneurial spirit, mutual trust, and a strong sense of ethics, as illustrated by the 2030 Sustainability and Responsibility roadmap supporting the United Nations Sustainable Development Goals (SDGs), "Good times from a good place."
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