Acronis is dedicated not just to cyber protection but to the general protection of its potential and current employees.
Interviews are being held virtually during the current global COVID-19 situation.
Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on.
We are in an exciting phase of rapid growth and expansion and looking for a Cyber Protection Expert Engineer who is ready to join us in creating a #CyberFit future and protecting the digital world!
WHAT YOU'LL DOWork on resolving various technical incidents for the Company's customers involving various software, networking, and hardware environments.Responsible for building and maintaining strong relationships with customers and able to thrive in the ever-changing work environment.Stay abreast of the latest changes, trends, and technological advancements in the industry (Cloud, Storage, Virtualization, Business Applications, etc).Maintain deep knowledge of Company operations to support client requests effectively.Interact with various departments to analyze and resolve problems.Provide technical advice to junior staff members and review technical results, evaluations, and analyses.Provide for the development of junior staff within the work group through mentoring and technical guidance.Develop documentation regarding installation, upgrades, support, and compatibility issues.WHAT YOU BRING (EXPERIENCE & QUALIFICATIONS)2+ years of experience in an L2-L3 technical support or system administrator role.Technical skills must include: Windows Server, Networking - Packet, performance, routing, connectivity analysis and troubleshooting skills (ability to work with Wireshark, tcpdump, iperf; experience with deploying and configuring services like DHCP, DNS, L2TP/IPSEC/Open VPN, HTTP servers).Virtualization expertise - deploying and managing at least one of various enterprise-grade hypervisors such as VMware ESXi, Microsoft Hyper-V, KVM, and Virtuozzo.Good communication skills and customer service focus.Fluent English (both written and verbal) is mandatory.
Additional languages are a plus.Passion for troubleshooting and ability to come up with efficient solutions for unordinary issues.DESIREDCloud/AWS/Azure - Experience working with Cloud solutions or in Cloud software Support Team.MS Exchange, MS SQL, MySQL, Oracle DB, Citrix XenApp.Security expertise - Knowledge of Cyber Security threats assessment and mitigation (black-box/grey-box/white-box testing, patch management, malware detection).WHO WE AREFounded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis is truly a global organization with more than 1,900 employees in 33 locations in 18 countries.
Its solutions are trusted by more than 5.5 million consumers and 500,000 businesses, including 100% of the Fortune 1000 companies.
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