Sprinklr is a leading enterprise software company for all customer-facing functions.
With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel.
Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises — global brands like Microsoft, P&G;, Samsung and more than 50% of the Fortune 100.
Job Description : The Success Manager owns delivery and program management to ensure customers are realizing value and are renewable.
Program manage to deliver what the customer is paying for.
Complete oversight and seamless management of the post-sales customer journey (services, support, product management, executive alignment) across the global footprint of the account.
Be an expert on the Sprinklr Platform to drive adoption and consumption.
You know how all our products can be used to create value for customers and their business goals, and become a trusted advisor driving digital transformation.
Make sure the customer sees business value.
Continually align to the positive business outcomes and customer use cases and ensure delivery, including: Identifying and mitigating risks Assessing, quantifying and aligning with customers on value delivered Owning renewal on current terms Identifying upsell opportunities Who You Are & What Makes You Qualified?
To program manage to deliver what the customer is paying for, you are: Experienced in program and project management for global customers Efficient management of a customer renewal cycle and driving 90%+ retention across a BoB Highly organized and detail-oriented Likeable with strong communication and motivational skills Skilled in building relationships and flawlessly navigating company ecosystems to solve customer challenges Experienced driving the social and marketing strategies across enterprise customers, up through C-suites (IE CMO) To be an expert on the Sprinklr Platform to drive adoption and consumption, you are: Able to master all 5 Sprinklr products, with experience maximizing platform features to exceed client expectations Continuously solving customer challenges, while providing thought leadership to align to best practices To make sure the customer sees business value, you are: Experienced working with multinational, Fortune 100 enterprise brands Knowledge working alongside customers, at all levels, to understand their business and map platform value back to challenges Quick to understand problems and passionate about solving them Understand the importance in offering smart, thought-leadership to drive your customers forward Additional Qualifications Experience in B2B SaaS customer success, account management, product management or a strategic consulting organization Ideally with experience in CCAS / Customer Service Demonstrated experience and a passion for the social technology universe (i.E., Facebook, Twitter, YouTube, Instagram, Flickr, blogs, G+, LinkedIn, wikis, RSS, social bookmarking, discussion forums and community software) Experience using customer success software, CRM software (ideally Salesforce), and Google Applications (Docs, Sheets, Slides) Fluent in Spanish, English, and ideally French Expected to travel up to 25-30% of the time on average Why you'll love Sprinklr: We're committed to creating the kind of culture where you feel like you belong, are happier today than yesterday, and your contributions matter.
At Sprinklr, our goal is to treat everyone like family and passionately, genuinely care.
For full-time employees, we offer flexible paid time off and paid parental leave, medical plans, dental and vision plans, life insurance, 401(k) savings plans, employee stock options, gym and wellness discounts, Plum benefits, Lifemart discounts, and paid time off to invest in learning and career development.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier.
Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to help organizations achieve their customer experience goals.
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