Senior Specialist, Payroll Implementation

One platform, a whole world of opportunity
Right now, the best jobs are limited to people in a handful of the world's wealthiest cities, yet brilliant people are everywhere . Driven to overturn the status quo and distribute opportunities equally around the world, Oyster launched its global employment platform to help companies hire, pay, and care for talent anywhere.

When it comes to global employment, we walk the walk. We're proof that companies don't need an office to create a highly-engaged culture. Since the company's inception in January 2020, Oyster has:

Created a fully-distributed, vibrant team of 500+ employees across 60+ countries

Featured in Forbes having ranked #9 in Flexjobs Top 30 Companies for remote jobs

Established a diverse leadership team and an employee base that's 60% female

Achieved one of the highest employee engagement scores in its class

Raised $286 million to date, with a current valuation of $1.2 billion!

B Corp status achieved in 2023

Our momentum speaks to the power of global employment—and we're just getting started! If you want to change the world with Oyster and be empowered to work remotely while doing so, we'd love for you to apply!

The Role
Location: While this position is posted in a specific location, all of Oyster's positions are fully remote, and you can work from home. Forever. To create the best experience for our new hire, this role requires that you be based in +1/ +2 UTC timezone.

We are seeking a skilled Senior Specialist, Payroll Implementation to join the Global Payroll Centre of Excellence team. This team operates within the Payroll Operations team, collaborating closely to guarantee timely and accurate payment for our customers' team members.

In this senior-level position, you will be the primary contact for our expanding global customer base. Working closely with country-specific Payroll Specialists, you will oversee the configuration of each customer's payroll according to their requirements, ensuring compliance with local regulations.

Your expertise in payroll migrations and proficiency with various payroll systems will be instrumental in ensuring the success of this crucial role. Join us in driving our global payroll operations forward and contributing to our continued growth.

Key Responsibilities
Global Payroll customer onboarding:

Project initiation and management

Work with various stakeholders and clients to manage the end-to-end implementation of a new customer's payroll.

Create, maintain, and manage implementation project plans for the successful roll-out of Global Payroll across many countries.

Client and Project management

Facilitation of internal and external review calls with clients.

Gather crucial payroll requirements to streamline the onboarding process.

Guide customers through technical payroll implementation activities.

Management of any alterations in the scope of work and delivery schedules.

System set-up and parallel payroll process

Define and configure all interfaces, reports, and system configurations to successfully deliver the parallel and live payroll for months 1 and 2 of payroll launch.

Supervise payroll data migration activities from legacy systems to the new global payroll system.

Develop and execute a comprehensive testing plan to identify and rectify system issues, ensuring a smooth transition to the new payroll system.

Go-live transition

Work with the customers to sign off on the project and document all the client-specific needs.

Collaboration with customers during the initial go-live phase.

Monitor and assist customers for at least two months after onboarding, ensuring data quality and accuracy for processing.

Generate reports to analyze, audit, and reconcile payroll data.

Communication

Act as the principal point of contact for all payroll project matters for the customer.

Regular status reporting to leadership and taking ownership of escalating issues where necessary.

Schedule and attend client calls to report on project status, identifying risks, actions, issues, and dependencies.

Collaborate with HR, Finance, and other stakeholders to gather payroll requirements, both for global and local needs.

Core Requirements

5+ years of Payroll processing experience with a solid understanding of payroll processing principles, tax mechanics, and benefits administration in multiple countries

4+ years of experience with payroll implementation with strong experience managing end-to-end payroll implementation projects.

Robust understanding of payroll migration and the implementation of payroll between various systems.

Strong organizational skills and the ability to develop and maintain an organized structure.

Accurate with strong attention to detail.

Excellent data management skills with high accuracy and attention to detail.

Experience in handling multiple projects at the same time.

Proven experience collaborating with internal and external stakeholders to gather payroll requirements; cross-functional experience will include partnering with HR, Finance, Accounting, and Treasury departments.

Ability to work collaboratively in a distributed environment where adaptability is imperative.

Competent in data tools such as excel, g-sheets, as well as basic data transformation applications such as Power Pivot,Gsheets, etc.

Competent with excel formulas, such as INDEX MATCH, VLOOKUPS, PIVOT TABLE

Ability to transform and analyze data rapidly whilst maintaining the quality and integrity of data

Familiar with BI data tools such as Looker

[Bonus] Alteryx experience

[Bonus] Experience with payroll operations in multiple countries

You'll also need...

A reliable home internet connection (or be able to get one)

How we work together at Oyster
Our values guide the work we do, the decisions we make, and the culture that makes us special. We elevate talent. We build trust. We thrive together.

Our mission is to create a more equal world—one global hire at a time. Everything we do ladders up to our mission—and that doesn't just mean building software. We develop programs, participate in workshops, and create dedicated teams to ensure we successfully support companies and knowledge workers in this new world of work.

We embrace asynchronous communication and collaborative work—and we share how we work in the Oyster Public HQ —to help other global teams learn from our experiences.

How YOU work
Different countries have different statutory benefits, different cultures have different norms, and different people have different needs! In order to best support and encourage our diverse team, we've created How YOU Work; a program of policies, practices, and perks to support your whole human experience as an employee at Oyster.

Work from anywhere: Oyster is a borderless, HQ-less company. As long as your work gets done on time, your team has the support they need, and you're authorized to work where you live, the world is truly your Oyster.

Paid time off: We're all about taking breaks—we all need it. Oyster provides employees with 40 days off each year, which includes public/bank holidays and vacation/holiday leave (unless your country mandates more).

Mental health support: We consider your mental health a top priority. We offer access to Plumm, a mental well-being service, to support your mental health.

Wellbeing allowance: Each month, Oyster will top up your ThanksBen wallet with a wellbeing allowance. You can get pretty much anything that your heart desires! ThanksBen offers a wide array of options for spending your wellbeing allowance. Check out their benefits catalogue here for inspiration.

Flexible parental leave: Families are created in lots of different ways. Our parental leave policy applies to all employees who are becoming parents, regardless of how they become a parent. Oysters are eligible for a minimum of three months of paid parental leave and your job will be held for 12 months (or longer if required by local jurisdiction).

WFH stipend: Stipend to spend on your laptop and any other equipment you need for your home office; we'll get you up and running in no time!

The best jobs should be available to everyone
At Oyster, we celebrate a variety of perspectives and experiences and we've intentionally built our product and our company with an inclusive, global mindset. We know from experience that people from underrepresented groups often don't apply for roles they don't feel they meet all the criteria for. We're committed to elevating talent by creating a trust-based environment where we can all thrive together. So if you think you have what it takes, but don't necessarily check every single box, please consider applying. We'd love to hear how you might contribute to our mission and our team.

Oyster is committed to ensuring equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work environment. If you require reasonable accommodations throughout the recruiting process, please email ****** with the subject line: Interview Accommodations.

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