ABOUT GREYSTARGreystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors.
Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region.
Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets.
Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business.
To learn more, visit www.Greystar.Com.JOB DESCRIPTION SUMMARYThe Senior Sales Manager plays a key role in the growth of our Spanish platform and forms part of our European Sales Hub.
The Senior Sales Manager will build, manage, and scale our Sales platform in Spain across Student Accommodation, Multifamily (Build to Rent), and Flexible Living.In this role, you will create and deliver B2C and B2B leasing strategies, oversee the launch of new properties and portfolios, drive our leasing performance forward, and lead our central leasing and B2B teams.JOB DESCRIPTIONKey Role ResponsibilitiesLead the Sales department to achieve the department and business objectivesCreate, launch, and deliver leasing strategies across all areas of the business and oversee the launch of new products delivered to the marketCreate a B2B department that can support all of our properties and markets.
Creating and maintaining client relationships that can support all of our products and marketsDeliver B2C leasing strategies that support the business objectives and own or support the delivery of the strategiesAct as the subject matter expert for Sales-related technology decisions and implementations across the businessRecruit, coach, and develop the team members, to create a high-performing departmentDeliver Sales training across the business to support the development of all team members involved in the leasing processesOwns the department's annual budgeting processOwns the relationship with our external call centre to maximise performance.
Setting clear KPIs, owning the budgeting process, and measuring the performance outputDevelop scalable and adaptable leasing solutions for our Spain portfolio using technology enablers and peopleInforms the wider business on the sales department performance by delivering reporting on the Sales team, property leasing, and competitor analysisForecast and manage resourcing levels in the department to match consumer demand and seasonal fluctuations (i.E.
shift patterns, headcount) to manage operating costs and deliver an exceptional customer experienceCovers the Sales Director's responsibilities in his or her absence ensuring work is organised and executed in line with Greystar expectationsWork in collaboration with operations teams to deliver all elements of the leasing cycle including lead generation, lead conversion, tours, leasing, and renewalsOwns strategic relationships with our key demand channels such as OTA's and third-party agents to identify areas of opportunity to improve the sales funnel and conversion optimizationHelp to define the Greystar standards for the quality and consistency of our Sales touch points including calls, webchats, emails and in-person/remote viewingsCreate and maintain the use of Sales aids such as call script frameworks, email response templates and knowledge databasesAct as the Voice of the Customer, championing change and improvements across the customer experienceImprove NPS (Net Promoter Score) – CSAT (Customer Satisfaction), Mystery shopping or other customer metricsExperience & SkillsEssential:A strong influencer and relationship builder; both internally and externallyExperience in setting up, scaling, and leading a high-performing B2C and B2B sales departmentStrong numerate and communication skills including the ability to prepare and sell business proposalsExperience in leading people and talent developmentExperience of successfully driving leasing/sales performance and managing operations including P&L responsibility and budget monitoring within the property sector or similar environment.Understanding of Sales or Leasing cyclesExperience of working with and driving action from consumer data.A demonstrable knowledge of relevant technology and processes of customer acquisition technologies, with experience of using them to optimise prospect conversion and profitabilityExcellent organisation skills, including the ability to prioritise workload and show good judgment under pressure.Fluent English verbal and written communication skills.Desirable:Knowledge of the residential real estate marketAdditional language capabilities such as French, Italian or Portuguese#J-18808-Ljbffr