An experienced consulting professional who has a broad understanding of solutions, industry best practices, multiple business processes or technology designs within a product / technology family.
Operates independently to provide quality work products to an engagement. Performs varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs.
Applies Oracle methodology, company procedures, and leading practices.
Requirements:Spoken and written EnglishHigh communication, team working, organizational and problem-solving skillsAbility to understand customer's requirements and convert those in high-quality technical and functional specification documentsAdvanced knowledge / experience in SQL and PL / SQL development (essential skill)Knowledge / experience in Oracle Database Systems (essential skill)Knowledge of Java programming and APIs desirableKnowledge / experience in any other programming languages (C++, Python, R, good to have)Financial Sector Knowledge / experience will be a plusOracle Financial Services Analytical Applications (OFSAA) experience will be a plusBachelor's degree in IT or Computer Science May lead the solution design and implementation aspects of engagement(s) ensuring high quality, integrated software solutions within constraints of time and budget.
May act as the team lead on projects, providing coaching, guidance and feedback to develop skills of team members. Effectively consults with management of customer organizations.
Participates in business development activities. Develops and leads detailed solutions for moderately complex projects.
Provide strategic technical support to assure high levels of customer satisfaction. This requires in-depth knowledge of installation, configuration, usage, and optimization of Oracle products, general accounting practices, and excellent customer skills.
The Technical Analyst is required to communicate problems, root causes, and resolution of all technical issues related to Oracle products, including configuration, optimization, installation, compatibility, bugs, upgrades, and patches in clear, non-technical terms to keep customers apprised of current status and set appropriate expectations.
Additionally, the Analyst must manage their backlog of customer issues and maintain their dashboard metrics at satisfactory levels using outstanding time management, communication, and disciplined work ethic skills.
Serve as an expert member of technical staff with excellent skills in structured problem analysis, troubleshooting, problem reproduction, testing, and resolution of complex technical problems.
This requires comprehensive knowledge of Oracle products and general knowledge of accounting principles. Analysts must stay current on product updates, changes, and enhancements by continuous learning, primarily through self-learning programs.
Knowledge of Cloud technologies, SaaS and IaaS architectures, networking, and server-based architectures are required. Knowledge of Windows, Windows Server, and Unix operating systems is also required.
Research, review, create, and edit knowledge within the Oracle Knowledge Base is required. This includes searching for symptoms, root causes, and solutions within an extensive database of articles, white papers, documentation, and notes.
Contributions, reviews, edits, and updates must also be made to the Knowledge Base by Analysts as new knowledge is acquired, updates are made, and corrections are needed.
Serve as mentor and consultant to more junior analysts. Develop training materials to develop skills and knowledge of other Support Analysts.
Analyze, test, and create automation tools used to guide customers through the Service Request process. This includes creating and programming automated customer questions to filter out the customer issue and product, and accurately route the new Service Request to the correct engineer.
It also includes writing code to automate the collection of log files and other needed information from the customer's servers.
Work on special projects and assignments as directed by management.
Additional Responsibilities:Conduct analysis of customer's requirements and mappingPerform developments as per specifications / requirements given by Oracle / customer within the planned scheduleUse defined standards / tools / processes to achieve deliverables that meet quality expectationsDocument activities / work in accordance with agreed standards / processes applicableAdhere to the defined Change Control Process. Comply with Oracle / customer audit / compliance requirementsParticipate and support financial services projects for clients across regions, as required
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