Company DescriptionNexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.#LI-HybridJob DescriptionTo support Nexthink Professional Services, we are looking for a Consultant who can provide remote Professional Services activities to Nexthink strategic accounts in order to provide ongoing value to Nexthink customers on different areas of operations.The focus of the role is to work with a set of Service Delivery Managers to provide analysis for customer's dataset and provide recommendations as well as maintain Product operations. The role is expected to work collaboratively with Customer PoCs, SDMs, Professional Services (Delivery) & Customer Success teams.The main responsibilities of the role are as follows:Analyze and benchmark customer's data-set to drive insights for ongoing operations.Experience in end-user computing common issues and proper ways to solve them for enterprises.Maintain Nexthink's healthy operations in terms of product upgrades and healthy consoles.Analyze customer needs, goals, strategic plans, and constraints in order to advise on the best possible use of Nexthink.Provide actionable insights to customers and automation opportunities.Be a part of the customer's internal process.Support customers' initiatives on Nexthink areas of operations.Build content based on customers' requirements and collaborate with specialized teams for advanced content build.Provide new insights to integrate Nexthink with existing solutions and internal processes.Work against a set of Service Levels (SLs).Stay current on product development/releases to a level required for the above activities.Be able to travel up to 10% of the working time to headquarters for training purposes.QualificationsBA/BS preferred in computer science, computer engineering.Minimum of 3-5 years of experience in technical consulting, analytics & automation.History of data analysis and drive to actionable insights and automation.Experience in transformation projects (e.g. Win10, O365).Extensive technical knowledge of end-user computing.Ability to collaborate to bring access to product and technical teams, get the right solution delivered and drive feature innovation gathered from customer input.Good knowledge of IT operations in challenging environments.Ability to quickly learn new technologies in an unsupervised environment.Excellent communication, presentation, analytical and teamwork skills.Enthusiasm for working in an international, collaborative and fast-paced environment and learning new technologies.Excellent knowledge of Microsoft Windows and Linux clients and its applications.Practical knowledge of SQL, XML, Windows PowerShell. Practical experience in data integration.Preferred: knowledge on data science and how to use scripting and visualization tools to provide insights.Relevant software industry experience in any of the following: IT systems, enterprise or infrastructure management, application development and management, security, and/or analytics.Additional InformationWe are the pioneers and trailblazers of a global IT Market Category that is shaping the future of how the world works, giving our customers' IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace.With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees 'Nexthinkers' and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages.If you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you!
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