Senior Personal Shopper

COMPANY Personal Shoppers are expected to deliver an experience to each guest to help them with their shopping requirements. They are available to recommend products using their in-depth knowledge and meet the client's needs, often introducing brands/items that the client would never have viewed if shopping alone.

KEY RESPONSIBILITIES: Develop their own Personal Shopping client base by nurturing existing clients, introducing new clients, and supporting colleagues who wish to have their clients experience the service and cultivate new clients. Offer clients styling advice, introduce new products and brands. Listen and gain an understanding of the clients' current clothing options and be confident in suggesting clothing and accessory options that the client may never have thought of. Suggest gifting options to their clients throughout the year, being proactive in helping them with their shopping requirements. Be proactive in staying ahead with fashion trends and the luxury fashion industry. Provide regular informative feedback to the Personal Shopping Manager on product and service in-store directly from the client. Responsible for their personal/team sales targets and meeting their other objectives. Act as an ambassador in the business to represent Personal Shopping and the service level offered. Requirements: BACKGROUND & SKILLS: At least 3 years' experience working in sales for a luxury retail brand. Ability to meet deadlines. Patient, understanding, and resilient. Ability to work well under pressure. Good attention to detail. Passionate interest in fashion and a good understanding of luxury brands. Strong work ethic. Service mindset (Positive, collaborative, approachable, professional, confident, inspiring & engaging). Excellent verbal and written communication skills in English.
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