Senior Online Administrative Specialist (N-0411)
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!
Top reasons to work with TDCX
Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive culture for you to #BeMore at work
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards
What is your mission? Manage inquiries received from the official website, phone calls, and social media platforms, ensuring to provide adequate and informative solutions via phone, web chat, and email.
Address all business enquiries from clients who are interested to avail of our solution strategies, addressing any recruitment concerns , payroll, compensation and benefits as well as other general questions across all regions.
Maintain responsibility over open tickets in Web Chat Support tool.
Mine leads or prospect clients through different online platforms to ensure consistent lead generation.
Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.
Who are we looking for? Candidate must possess at least a Bachelor's Degree in Business, Communications or any related field.
Preferably with 2 years of working experience in the related field is ideal for this position. However, fresh graduates are encouraged to apply.
Experienced with managing voice chat and email support.
Demonstrated hands-on experience in CRM tools and Microsoft office.
Showcases reliability and the ability to work in a high profile position with minimal supervision and management.
Ability to solve problems proactively with keen attention to detail.
Excellent verbal and written communication skills in English and the language of the supporting market.
Who is TDCX? TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.
TDCX helps clients, including many of the world?s best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region?s growth potential.
We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.
From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.
Job Segment: Payroll, Pre-Sales, Advertising, CRM, Quality Manager, Finance, Sales, Marketing, Technology, Quality
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