Senior Manager - Customer Success Uk, Europe, Africa & Cis (English & Spanish Speaker) | Zmj-423

.Our role is to ensure our customers are successful in implementing, embracing, and maturing their usage of our Construction and Engineering products.Our focus is collaborating with our customers throughout their relationship and partnership with Oracle and providing transparency of their needs back to the organization.You'll be accountable for driving departmental outcomes within the UK-Europe subregion, ensuring high levels of customer satisfaction by establishing quality and productivity guidelines for each team, driving quality/productivity improvement efforts, and conveying strategies.The Senior Manager will lead efforts for all aspects of the CSM team.A large component of this job is to translate departmental goals into performance objectives and measure against the plan. To accomplish this, you will jointly develop an employee development plan and recommend strategies for improvement areas.Your role will also include first-line approval for salary and bonus recommendations as well as approving all personnel decisions (including hiring, promotion, transfer, compensation, and disciplinary action). When required, you will be the lead CSM on several strategic regional client engagements