This is a Site administrator role reporting to the EUC Manager for the region. The role will involve the day-to-day on-site support of staff in the Szekesfehervar office and occasional remote support for other locations.
What You Will Do Ensure desktop support internal processes and procedures are adhered to.Manage incidents/service requests assigned to them until resolution/execution.Provide support to local and remote users.Handle end-user escalation effectively and involve the EUC Manager accordingly.Route/assign tickets to appropriate support group if necessary identifying and escalating high priority, high severity issues.Updating pending tickets with timely, precise, and accurate updates.Following up with end users or support groups, if necessary, for closure of pending tickets.Creating and uploading knowledge-base articles.Provide support to internal projects and ensure all assigned project deliverables are completed.Understanding of Microsoft (MS) Windows 10/11, MS M365, IP addressing, DHCP, DNS, network cabling, and patching.Perform application support, Samsung and iPhone mobile device support, PC imaging, and housekeeping.Hands and feet support for all IT Digital towers (Network, Security, Windows, Linux, and Unified Communications towers). What You Need 5 years plus experience in an IT support role.Understand requirements on the vision and roadmap on End-user space.Ability to design, deploy, and manage end-user computing environment.Good experience in the core End User services domain.Knowledge of computers/Laptops/Printers/peripheral troubleshooting.Knowledge of Office applications, MS O365, security clients, patch management, etc.Experience and knowledge in various methodologies and models for end-user services delivery.Aware and experience in practice development initiatives.Must have sound troubleshooting knowledge of Windows Operating systems (MS Windows 10 and 11).Strong communication skills, both verbal and written in Hungarian and English. What is Nice to Have Work well in team environments and be self-motivated/self-starting.Strong listening skills and ability to innovate and brainstorm around business ideas and needs.Flexibility to support migration issues on the go, without supervision, deal with ambiguity, self-motivated and results-driven.Able to derive results in an ambiguous setting and accomplish results in line with business needs.Troubleshooting knowledge of Linux and MAC Operating systems. What Makes You Eligible This role is a full-time role in the Szekesfehervar office location. What we offer Flexible work schedule with a culture encouraging work-life integration and collaboration in a global environment.Access to employee discounts on world-class HARMAN/Samsung products (JBL, Harman Kardon, AKG etc.).Professional development opportunities through HARMAN University's business and leadership academies.An inclusive and diverse work environment that fosters and encourages professional and personal development in an innovative and collaborative culture."Be Brilliant" employee recognition and rewards program.Work on best-in-class emerging technologies and an atmosphere that pushes you to give your best. Important Notice: Recruitment Scams Please be aware that HARMAN recruiters will always communicate with you from an ******' email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in ******' about a job with HARMAN, please cease communication immediately and report the incident to us through: ******.
HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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