Who are we?At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI.We design, manufacture, and service the products and solutions that keep the world connected. With $ billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.We are currently seeking a Senior Field Service Engineer UPS to join our dynamic team in Barcelona, Spain!What responsibilities will you have?Respond, in a professional manner, to all assigned service calls while on duty;Read, understand, and comply with all procedures outlined in the Field Procedure Manual;Perform all work in a safe manner, and in accordance with established company safety policy;Ensure spare parts are properly accounted for using established parts procedures;Keep Dispatching Team informed of your schedule and the status of all open jobs;Maintain the accuracy of the customer listing by reporting errors;Submit weekly paperwork in a timely, accurate and complete manner and in case of Wireless Field Service debrief the performed job in a complete and accurate manner at the Customer's premises;Keep company vehicle clean, neat and properly maintained;Report and promote sales or service leads to the proper department;Attend customer meetings as required;Be a reference point for key customers in case of emergency and troubleshooting;Ensure availability to work during weekends and nights in compliance with local labor laws;Work closely with department supervisor to assist with day to day operational duties.What are the keys to your success?Secondary school diploma or University degree in Electrical / Electronic Engineering;Basic Level in English;Minimum 4 years experience in technical service area working in a service or test environment of UPS equipment;Computer Literate;Valid Driving License, travel availability, weekend availability (frequently scheduled with little notice);Occasional heavy lifting required (30 kg);Excellent customer service skills;Self-starter, ability to effectively plan, organize, and manage time effectively.If YOU embody these qualities and believe you are the ideal candidate, we invite you to apply and embark on building your future career in a thriving and supportive environment!The successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.OUR CORE PRINCIPALS:Safety.Integrity.Respect.Teamwork.Diversity & Inclusion.OUR STRATEGIC PRIORITIESCustomer FocusOperational ExcellenceHigh-Performance CultureInnovationFinancial StrengthOUR BEHAVIORSOwn ItAct With UrgencyFoster a Customer-First MindsetThink Big and ExecuteLead by ExampleDrive Continuous ImprovementLearn and Seek Out Development
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