Are you a tech-savvy, cloud enthusiastic person that has Cloud and IT (information technology) Service Management blood running in your veins?
Do you want to be the key person that helps our more strategic enterprise customers achieve the most out of the Microsoft products and services they use?
Do you get your energy from making your customers succeed and in making their strategic and transformational cloud projects real?
As a Customer Success Account Manager, you will be the primary delivery lead and partner for our more strategic customers, empowering them to achieve more by accelerating their value realization across our digital Cloud platforms.
By leveraging your technical expertise, business acumen, and industry perspectives you will be responsible for the end-to-end post-sales delivery and support orchestration across the Microsoft and Partner ecosystem to align the right resources at the right time to achieve business outcomes.
This opportunity will allow you to accelerate your career growth, leverage your delivery management capabilities, and deepen your cloud and industry expertise.
Be ready to make an impact!
Microsoft's mission is to empower every person and every organization on the planet to achieve more.
As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals.
Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities Your passion for engaging with customers and your adeptness at orchestrating a broad range of technical teams will be a fundamental part of your day-to-day role.
Some of your key responsibilities will include: Customer Relationship Management: supporting foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health.
Listening to conversations with customers and aligning objectives with the current Microsoft portfolio of work in the customer account.
Aligning with the account team to link Customer Success Plans (CSPs) with account plan priorities and develop bookable programs of work.
Supporting the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.
Initiating conversations with customers to connect customer objectives and the current Microsoft portfolio of work in the customer account.
Adopting the organizational and customer success strategy and ensuring you align Microsoft technology and services with the customer goals and objectives.
Achieving consumption milestones as you track adoption and usage of Microsoft products and services, working with customers to identify areas where adoption could be improved and taking action to drive usage.
Qualifications Your ability to engage with, and manage, a wide range of internal stakeholders and resources will be fundamental to your success in this role.
As you communicate with a variety of people, internally and externally, some of the key skills you will require include: Experience working with customers within the Financial Services Industry.
Familiarity with Microsoft Technologies or other comparable technology organizations.
Regular interaction with external enterprise-scale customers.
Bachelor's or Master's Degree in Business, Sociology, Psychology, Computer Science, or related field OR equivalent experience.
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