Date Posted: 07-18-2022
Full Time
Salary: $18+ / Hour
Are you ready for a change? We would love to have you join our team! Do you have a positive attitude, relentless pursuit of excellence, and a drive for success? Are you a go-getter who takes the initiative and works well on a team of like-minded people? Can you add strength to a growing team that is committed to delivering the BEST customer experience? If yes, we have a place for you in our growing organization.
We are a family-owned company with passion, growth, and energy. You will be welcomed into a unique atmosphere as part of an elite team that will reward you professionally and financially. This is a tremendous long-term opportunity for an amazing career.
Position summary: As a Senior Customer Service and Sales Representative you will be the contact for all customers, new and returning. You will deliver an outstanding customer experience through quality and timely communication to customers via phone and email. You will be provided opportunities for development, specialization, and advancement to be your best self!
Duties and Responsibilities:
Respond to customer inquiries via answering incoming calls and emails calmly in a fast-paced environment
Confidently advise customers on our programs and services specific to their lawn care needs
Establish rapport quickly with customers of a diverse range of personalities using top-notch phone presence, listening, and conversational skills
Demonstrate high-quality data entry with attention to detail
Perform outbound calls to current customers and new prospects
Handle seasonal peaks and priorities with quality, efficiency, and energy while delivering customer service excellence
Document communications/payments/cancellations in our proprietary computer software
Balance multiple simultaneous priorities and meet deadlines with minimal supervision
Handle difficult situations requiring skilled responses in collaboration with the CSR team
Learn, embrace, and promote our culture, brand, and services
Converse with customers about grass health, and how our services integrate into seasonal lawn care practices
Perform efficiently and stay on-task while maintaining a professional work-from-home environment
Support technicians in the field as they deliver services and communicate with customers
Your success will be measured by:
Achieving personal, departmental, and company goals
Customer renewal rates, satisfaction, and reviews
Call and sales metrics
Qualifications:
5+ years of high-volume customer support, answering phones, or outbound sales experience
Positive attitude with a focus on customer service and sales
High computer skills: typing, Microsoft Office Suite, Google Drive
Above average English spelling and grammar to compose communications
Integrity and honesty in handling customer and payment data
Self-directed with high organizational, time management, and problem-solving skills
Quick learner
Comfortable with basic math to assist customers with pricing and quotes
Work well with a team towards shared goals
Landscaping or other outdoor industry experience is an asset
Social media or google analytics experience is an asset
High school diploma
Additional Information:
Full-time seasonal position from February 1 - December 16 annually
Cover extended hours and some weekend days on a rotational schedule
Position will be virtual/work from home after training
We offer professional development and rewards
Additional Growth Opportunities:
Social media and digital footprint - evolve and maximize current platforms
Customer reports and communications
Sales and marketing
Office and administration
HR role and responsibilities
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