.About TravelPerkTravelPerk is a hyper-growth SaaS business travel platform and a pioneer in the future of business travel.
Its all-in-one platform gives travellers the freedom they want whilst providing companies with the control they need.
The result saves time, money, and hassle for everyone.
Job DescriptionWe're TravelPerk, a hyper-growth SaaS platform offering companies a one-stop-shop for booking, managing and reporting business travel.
We've revolutionized the business travel market by offering an unrivaled selection of travel options, a powerful booking and management platform, and 24/7 customer support.
It's why we've become the leading all-in-one travel management solution.
We've been winning awards too.
Since 2023, we've been voted one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel.
These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to supercharge their corporate travel.
The Role As the Customer Marketing & Advocacy Manager, you will play a crucial role in turning satisfied customers into passionate advocates for our brand.
You will be responsible for creating and managing our customer marketing and advocacy program, which aims to deepen engagement and relationships with our customers and create customer enthusiasm for TravelPerk.
What will you be doing?
Design and implement a comprehensive customer advocacy and marketing strategy that identifies, nurtures, and leverages TravelPerk customers as advocates and their role in delivering growth.
Design & implement a company-wide customer communication strategy to create greater engagement and awareness of TravelPerk's features & value proposition.
Enhance the case study/testimonial programme to amplify the excitement of our customers and demonstrate the realised economic value within their businesses.
Work with integrated marketing, social media, sales, and other cross-functional partners to own the distribution of such content through the customer lifecycle.
Develop and roll-out TravelPerk customer referral & customer reference programs.
Develop marketing programmes/mechanisms to encourage positive reviews, improving presence on sites such as Capterra & G2.
Establish and manage a customer advocate community, including collaborating with local marketing and account management to drive regional 1st-party events, fostering peer-to-peer interactions and knowledge sharing.
Build programmes such as Customer Advisory Board (CAB), User Days, reference, and recognition programs to acknowledge and reward TravelPerk advocates for their support.
Act as the main bridge between marketing and account management in leveraging customer advocates within marketing activity i.E.
spokespeople at events