.Senior Content Designer Department: RSD: Service Design Employment Type: Permanent - Full Time Location: Manchester, UK Description About us: We're Transform. We turn data and tech into competitive advantage and social impact for the world's most complex organisations, both public and private. Organisations like Toyota, the Cabinet Office, Transport for London, Public Health England, Historic Royal Palaces, HM Courts and Tribunal Service, Santander, Department for Education and Domino's. We're not here to generate more business for ourselves. We're here to create startling, ambitious outcomes for clients - leaving them with the capabilities they need to take it from there. We love creating real change. Making a big impact on people's lives. Optimising services, driving business growth or realising social change. To do that, we built an inclusive, high-performance culture where the world's most talented people do the best work of their careers. The Role: As a Senior Content Designer, you will be working across a variety of Research & Design projects, bringing your content skills and experience to solving fascinating design challenges. Key Responsibilities We will expect the successful candidate to have knowledge and skills in designing content that is evidence-based – bringing together user research and insight with content to create services that help people complete their journeys and goals. You will be expected to contribute to the process of defining and developing content in support of the end-to-end experiences. Therefore, you will have an outstanding portfolio of content from projects you have been involved in, demonstrating engaging content with great writing. You will need to have a natural affinity for user needs and the empathy to work with stakeholders and clients in a way that uncovers the point where user and business needs meet. Skills, Knowledge and Expertise Strong experience within content design User centred content design – using user research to inform content design, developing content that works for all users Experience designing services for users that struggle online, e.G