Senior Content DesignerDepartment: RSD: Service DesignEmployment Type: Permanent - Full TimeLocation: Manchester, UKDescriptionAbout us:We're Transform. We turn data and tech into competitive advantage and social impact for the world's most complex organisations, both public and private. Organisations like Toyota, the Cabinet Office, Transport for London, Public Health England, Historic Royal Palaces, HM Courts and Tribunal Service, Santander, Department for Education and Domino's. We're not here to generate more business for ourselves. We're here to create startling, ambitious outcomes for clients - leaving them with the capabilities they need to take it from there. We love creating real change. Making a big impact on people's lives. Optimising services, driving business growth or realising social change. To do that, we built an inclusive, high-performance culture where the world's most talented people do the best work of their careers.The Role:As a Senior Content Designer, you will be working across a variety of Research & Design projects, bringing your content skills and experience to solving fascinating design challenges.Key ResponsibilitiesWe will expect the successful candidate to have knowledge and skills in designing content that is evidence-based – bringing together user research and insight with content to create services that help people complete their journeys and goals. You will be expected to contribute to the process of defining and developing content in support of the end-to-end experiences. Therefore, you will have an outstanding portfolio of content from projects you have been involved in, demonstrating engaging content with great writing.You will need to have a natural affinity for user needs and the empathy to work with stakeholders and clients in a way that uncovers the point where user and business needs meet.Skills, Knowledge and ExpertiseStrong experience within content designUser centred content design – using user research to inform content design, developing content that works for all usersExperience designing services for users that struggle online, e.g., through disability, lack of digital confidence, age or neurodiversity and understand what is needed to build an inclusive serviceInformation design – integrating text, data, and visual content into engaging, simple to understand user experienceExperience in designing information architecture, developing user centred taxonomies and pseudonym/alias librariesDeveloping content strategy and design principles, style guides and 'tone of voice'User testing – taking content styles out to user groups to test withExperience of an Agile project environmentMulti-platform content designDesirable:Experience working in governmentExperience working with Whitehall Publisher platformFamiliarity with Government Digital Service writing conventionsBranding and layout designAbout us and our benefitsOur culture is built on:Being one team; looking out for each other as a teamThe world never stops changing and we'll never stop learningInfinity & Beyond; we're crazy ambitious, not afraid to fail along the way (it's just falling with style)Integrity is everything; we're honest with each other and with our clientsDiversity is our superpower; everyone's story is different, and we celebrate differencesWe're all in; we take on tough, complex challenges with lots of moving parts and we're committed to the work, our clients and each otherOur benefits include:Holiday entitlement, 28 days with the option to buy/sell up to 5 daysDay off (on or in the week of) your birthdayPension eligibility, up to 5% matched contributionsPrivate healthcareLife assuranceEnhanced maternity and enhanced paternity and shared parental leaveCycle to work & electric car schemesGym & retail discountsRegular social events/activitiesA range of other benefits from our flexible benefits packageAt Transform we believe in a culture of inclusivity, we celebrate difference and believe that diversity makes our business more relevant, our work more meaningful and our people more empowered. We're committed to equality of opportunity for all, and we actively seek applications from all ethnicities, orientations, beliefs, gender identities + those with neurodiverse traits and disabilities. We want you to have the best opportunity to show us who you are and what you can do. Please do let us know if you need any adjustments now or at any point in the recruitment process.If this sounds like you, please get in touch to discuss in more detail.
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