Why SoftwareOne? SoftwareOne is a leading global software and cloud solutions provider that is redefining how organizations build, buy, and manage everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate andoptimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology. The company's 9,200 employeesare driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in ninety countries. Headquartered inSwitzerland, SoftwareOne is listed on the SIX Senior Account Manager Full-time | Permanent | Location: Barcelona | Start: from August Exciting News! We are happy to announce that SoftwareOne is creating a new Digital Sales Hub for EMEA in Barcelona! At SoftwareOne, we are looking for an exceptional Senior Account Managerfor the WEST EMEA Region. You will be part of a talented global team and will play a key role in driving our revenue growth. What you should really know about us. "Strip away everything. Strip away our brand, strip away our buildings, strip away our offices. What are we left with? Our people. This is what makes SoftwareOne successful. Passionate people who live and breathe our values every day, who delight our customers, every day, and who go above and beyond, every day. Our culture is unique, and I believe that having the right people, and empowering them to succeed, is the absolute key to our success" – Patrick Winter, Founder. What we expect from our employees Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. SoftwareOne employees are energized, and agile and are laser-focused on delivering world-class Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble, have a very high degree of Integrity and are simply not interested in politics. Our leaders operate with a high level of Discipline but can work at Speed to man change in a global economy. Accommodations SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at ******. Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR. www.SoftwareOne.com The role As a Digital Sales Account Manager, you will be the primary point of contact for our SME clients, managing relationships and ensuring exceptional service delivery. You will focus on driving sales, addressing software requirements, executing renewals, managing escalations, and maintaining consistent coverage across all assigned accounts. Your role will be pivotal in fostering trust-based relationships, ensuring client satisfaction, and identifying opportunities for growth. Responsibilities: Relationship Management: Build and maintain strong, trust-based relationships with SME clients, understanding their needs and goals.Service Delivery: Act as the primary contact for digital service inquiries, coordinating with internal teams to meet client needs.Renewal Strategy: Develop and execute renewal strategies tailored to each client, leading negotiations to secure contract renewals.Escalation Resolution: Address and resolve post-sales issues, collaborating with cross-functional teams to troubleshoot problems.Account Coverage: Maintain a comprehensive understanding of clients' business landscapes, identifying opportunities for growth.Data-driven Sales: Utilize data insights and market intelligence to drive sales motions, identify upsell opportunities, and execute targeted sales campaigns.Performance Analysis: Monitor and analyze performance metrics to improve account management processes and sales strategies.Client Advocacy: Represent client interests within the organization, championing client success stories to drive referrals and testimonials. What we need to see from you Fluent in EnglishPassionate about Sales and about looking for Excellence in customer satisfactionExperience in selling Technology: Products, and ServicesStrong Verbal Communication and Negotiation SkillsCustomer Onboarding and Handling ExpertiseEscalation Management ProficiencyRequest Tracking and Collaboration SkillsAbility to convert Business Problems to Technical SolutionsContinuous Learning OrientationFluent in Italian and EnglishAs a culture-first organization, being together is how we learn and grow. We come together in person several days per week for collaboration, support, and to have some fun.What We Offer: Flexible Timing, Hybrid model & reduced days on SummerA dynamic and collaborative work environment.Opportunities for professional growth and development.Competitive compensation and benefits package.A chance to be part of our new Sales Hub in Barcelona. Job Function
Sales
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