What you will do:
Own a portfolio of SMB customers and develop a high level of customer engagement with influential users within those accounts.
Gain a deep understanding of your customers' business and show you understand and identify with their goals as an organization and within the wider business travel space; you'll then use this information to develop solutions and education strategies for their teams.
Develop a deep understanding of the TravelPerk portfolio of products in order to fully understand and appreciate each stage of the customer journey.
Identify common problems within each account and develop strategies to solve each issue in a timely manner whilst also developing foolproof methods to ensure repeat issues are a thing of the past.
Be TravelPerk's biggest advocate within your clients and your clients' biggest advocate within TravelPerk. You'll be the first one to address any issues, get support from our technical teams, but also educate your clients on any new product features.
What we would like:
Relevant work experience within Account Management or Customer Success role.
Native or near-native proficiency in Dutch is a plus.
Ability to speak and write in English fluently.
Experience in the Travel industry and/or SaaS products.
Strong technical aptitude.
Customer focused with a passion for working with people.
Excellent analytical abilities with a fluency in Excel.
Solid analytical background.
On top of that you will only be the right candidate if you are:
Empathetic: someone who can identify with the customer and genuinely wants to support them using an optimal problem-solving methodology.
Honest, open, and trustworthy: your peers and managers can trust you. You are a team player, don't play political games, and care more about the team's success than about your own career gains.
Focused and determined: You don't let yourself be distracted. You can focus on accomplishing big wins and never get lost in less important ideas that are floating around. You seek feedback early and often and are open to both giving and taking constructive and direct criticism.
Our Benefits:
Competitive compensation including equity in the company.
Generous vacation days so you can rest and recharge.
Health perks such as private healthcare or gym allowance depending on location.
Flexible compensation plan to help you diversify and increase the net salary.
Unforgettable TravelPerk events including travel to one of our hubs.
A mental health support tool for your wellbeing.
Exponential growth opportunities.
VolunteerPerk: We offer 16 paid hours per year that you can use to give back to society by volunteering for a charity of your choice.
Work from anywhere in the world allowance of 20 working days per year.
IRL English or Spanish Lessons are held in the Barcelona office.
Parental leave: 12 to 16 weeks based on location and eligibility factors.
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