Senior Account Manager - Benelux/Nordics
Barcelona
Barcelona, Catalonia, ES About Us
We're TravelPerk, a hyper-growth SaaS platform offering companies a one-stop-shop for booking, managing, and reporting business travel. Our aim is to revolutionise the $1.3 trillion business travel market by combining an unrivalled choice of travel options with a powerful booking and management platform and access to 24/7 customer support. Founded in 2015 and headquartered in Barcelona, we've grown to over 1200 people in 9 offices across Europe and North America. In 2022 we became a 'unicorn' and in 2024 we raised $104 million in additional investment, with a total valuation of $1.4 billion. We've been winning awards too, being voted one of the best places to work and one of the fastest-growing apps and tech companies. We are looking for a Senior Account Manager to contribute to our continued customer satisfaction as well as working to increase growth and margin within existing accounts for the Benelux & Nordic markets.
What you will do:
• Own a portfolio of SMB customers and develop a high level of customer engagement with influential users within those accounts.
• Gain a deep understanding of your customers' business and identify with their goals as an organisation and within the wider business travel space.
• Develop a deep understanding of the TravelPerk portfolio of products to appreciate each stage of the customer journey.
• Identify common problems within each account and develop strategies to solve each issue in a timely manner.
• Be TravelPerk's biggest advocate within your clients and your clients' biggest advocate within TravelPerk.
What we would like:
• Relevant work experience within Account Management or Customer Success role.
• Native or near-native proficiency in Dutch is a plus.
• Ability to speak and write in English fluently.
• Experience in the Travel industry and/or SaaS products.
• Strong technical aptitude.
• Customer focused with a passion for working with people.
• Excellent analytical abilities with fluency in Excel.
• Solid analytical background.
On top of that, you will only be the right candidate if you are:
• Empathetic: someone who can identify with the customer and genuinely wants to support them.
• Honest, open and trustworthy: your peers and managers can trust you.
• Focused and determined: You don't let yourself be distracted.
Our Benefits:
• Competitive compensation, including equity in the company.
• Generous vacation days.
• Health perks such as private healthcare or gym allowance, depending on location.
• Flexible compensation plan to help you diversify and increase the net salary.
• Unforgettable TravelPerk events, including travel to one of our hubs.
• A mental health support tool for your well-being.
• Exponential growth opportunities.
• VolunteerPerk - 16 paid hours per year for volunteering.
• Work from anywhere allowance of 20 working days per year.
• Parental leave: 12 to 16 weeks, based on location and eligibility factors.
How we work:
Our Vision is for a world where TravelPerk serves as the platform for human connection in-real-life (IRL). We take an IRL-first approach to work, where our team works together in person 3 days a week. This role requires you to be within commuting distance of our Barcelona and London hubs. At TravelPerk, we prioritise experience and potential over academic qualifications for this role. We believe that talent and ability aren't always reflected in formal credentials. English is our official office language, so we request that resumes be submitted in English for effective communication. TravelPerk is a global company with a diverse customer base—and we want to ensure the people behind our product reflect that. We're an equal opportunity employer.
#J-18808-Ljbffr