Language: Fluent in English and Italian.
Experience: 6+ months experience within a customer service/contact center environment would be an advantage.
Skills: Demonstrated desire to expand skills into new areas.Effective communication, composure, and professional attitude.Exemplary performance record, particularly with regard to quality & productivity.Computers & Internet savvy. Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox.Process improvement awareness and experience.Enthusiasm and strong self-motivation.Strong prioritization and time management skills, with a high degree of flexibility.Ability to embrace constant change with flexibility and good grace.Demonstrate appropriate sense of urgency and adaptability in response to changing business needs.Job Summary: Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. Sellers are a critical part of Amazon's ecosystem to deliver on our vision of offering the Earth's largest selection and lowest prices. Over 2 million Selling Partners in 10 countries list their products for sale on Amazon's Marketplaces. We obsess over providing world-class support to Merchants selling on Amazon.
EU authorities continue to introduce new legislations that make it challenging for Selling Partners to comply and do business across Europe. Until now, our team has covered VAT and product compliance regulations, but as of today, we add Sustainability into our journey. This change in the Sustainability landscape required Amazon to take the forefront on Selling Partners' compliance, starting with educating them on its requirements in Europe through enabling them to pick the right solution and, ultimately, taking action in the case of non-compliance.
The person in this role will support Amazon Selling Partners on their journey to grow their businesses and sell across Europe, meeting all their sustainable compliance needs. Shift will be: Monday to Friday from 9 AM to 5 PM (flexible).
Summary of Responsibilities: Demonstrates effective, clear, and professional written and oral communication.Provides prompt and efficient service to Amazon Selling Partners including the appropriate escalation of Sellers' issues.Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channels including improvement suggestions.Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Selling Partner's issues and questions.A Day in the Life: Our mission is to drive Sellers' development across the challenging path of compliance in the EU. Every year, the European Authorities issue new legislation related to VAT, Sustainability, and/or Product Compliance to regulate the EU marketplace(s). Therefore, most of Amazon Selling Partners need to be educated and guided to ensure their compliance and operations in the EU. Our team does that by proactively engaging them through written communications and follow-up calls. Our engagement plan is built taking into account the new requirements' deadlines and is based on risk analysis. Our strategic approach has already driven compliance across several tax and product compliance-related requirements across Europe.
About the Team: We are a team born in 2018. We started our journey with a team of 15 individuals which has now grown to 300+ team members in 6 regions. We represent more than 25 nationalities and 51% female talent. Our core values are innovation, inclusion, and building others. You will join a multi-cultural team located in sunny Barcelona. We always work hard but are also experts on having fun.
Additional Skills: Other European languages, such as French, Spanish, or German would be a plus.Business acumen in areas of Global e-commerce and retail.Committed Selling Partner advocate, drive process & tool improvements.Good data analysis skills.Expert in Excel and other office tools.
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