About Branddocs
Branddocs VideoID is a company of the Branddocs group that provides video identification, back office, and fraud detection services to companies around the world.
We strongly specialize in video-identification, a pioneering technology that harnesses the potential of videocalls to create fully secure and reliable KYC, KYB, and AML protocols, while the user enjoys a frictionless experience.
Our team of professional video agents is the largest in Europe and offers worldwide, multilingual coverage.
TasksYour RoleYour daily responsibility will be to accompany the customer through their identity verification as a part of their onboarding process, following a closed and specific script.
You will be handling customer management through videocalls strictly following the established process which will include:
Identity verification.Data verification.Handling electronic notifications.Basic administrative tasks requiring basic skills in Excel.RequirementsYour General SkillsYou will be the face of Branddocs VideoID and therefore represent the image of the company.
Hence, you will have the following skills to meet the company's requirements:
Good communication skillsConfident with a good on-screen presenceEmpathetic and team playerFlexibility to adapt to different situations and enthusiastic towards learningPassion for technologyYour Language SkillsGiven the global nature of Branddocs, the base language in the video center is English.
Therefore, the video agent must have:
Minimum level B2 in English (The training will be provided only in English; the interview process will also assess English speaking skills).Fluent in Italian and English.Professional Background- Higher education (Baccalaureate, Higher Vocational Training, etc.)
is desirable, but not mandatory.
- Experience in Video Call management.
- Experience in Data Management, financial services, and administrative tasks will be a plus.
- Prior teleworking experience.
BenefitsAt Branddocs, you get an environment that is friendly to learning and growth.
We have a fast-paced working culture where you get an opportunity to bring value to not just the company but also yourself.
We offer a competitive salary as per the industry standards and various bonus schemes.
This is your opportunity to work with global clients and use your public speaking skills to climb up the success ladder.
Interested?
Send your resume along with a brief on why you best fit this role to recruiting(at)branddocs.com.
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