We are looking for a Customer Service Coordinator for the French market in the Natural Specialty Business Unit (NSBU), working in the headquarters based in L. SAI Programs has been curating transformative study abroad experiences for American university students in Italy since 1995. SAI is seeking to fill the position of Assistant Program Coordinators in Barcelona. This is a full-time position that requires some evening and weekend work and availability to assist students with emergencies after-hours.
Requisites: Excellent communication skills in both English and SpanishLegal ability to work in SpainKnowledge of U.S. Higher Education systems and study abroad programsPassion to work with university students and help them engage with the local cultureAttention to detailEvents management experienceAbility to prioritizeAbility to problem solveFlexibilityAt least 2 years of work experienceGood customer service skillsKnowledge of Microsoft Office and Google suiteWillingness to work some evenings and weekendsA good knowledge of Madrid a plusHave a good knowledge of Barcelona and its cultural resourcesDuties: Assists with logistics for student arrivals and coordinates student orientation (Specific tasks include reserving spaces, creating content, updating presentation, organizing arrival events and tours, etc.)Assists in inclusive events according to SAI procedures as requiredAdvises and assists students on issues including roommate disputes, homesickness, and housing maintenance issues. Staff member must be available to accompany students to doctor appointments, police station, and elsewhere as requiredRotates as emergency contact 24/7 while programs are in session: when in charge of the emergency phone, staff member must be able to respond to emergencies 24/7 and easily get to BarcelonaExecutes SAI Disciplinary Procedures when requiredAssists as needed with programming budgeting and reconciliation according to SAI Accounting ProceduresCommunicates with parents/students before, during, and after the semester according to SAI's Communication PolicyServes as office receptionist and first point of contactManages the general email account for the Barcelona officeManages office, including managing office supply inventory, office classroom rental, etc.Assists with housing as requiredAssists with the permit to stay processSupports Program Director and Program/Housing Coordinator as neededOther duties as assignedOffice hours: Monday to Thursday, 10:00am to 6:30pm, Friday 10:00am to 5:00pm. Position open until filled.
Contract length: Temporary positions (6 months)
Start Date: Mid-October
Only applicants with a CV in English, cover letter and valid EU working documents will be considered.
Job Type: Full-time
Application Question(s): Do you have excellent communication skills in both English and Spanish? (Written and oral)Are you willing to work some evenings and weekends?
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