Scheduling Success Coordinator - Denmark page is loaded Scheduling Success Coordinator - Denmark Apply locations Spain-Barcelona time type Full time posted on Posted 30 Days Ago job requisition id 4027412 Job DescriptionAgilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
We are currently looking for a Scheduling Success Coordinator to join our team and support our clients and engineers in Barcelona!
As a Scheduling Coordinator you will act as the first point of contact and deliver high standard customer satisfaction in a demanding work environment. The successful candidate will manage high volume phone calls and emails, while working to agreed service levels and have the ability to analyze and resolve issues and multi-task at the same time. Liaise with internal and external customers and understand their needs, response to contractual times and resolve any occurring issues will also be a part of the day-to-day tasks.
Your objectives will be:Effective scheduling and optimization of Agilent Field System Engineers and Alternate Service Partner's for installation, repair, and maintenance services, for instruments at customer sitesOptimally manage communications with the customer and internal team membersPrioritization of customer onsite response times, in alignment with customer expectations and Agilent measuresBuild strong relationship with our internal business partners to strengthen our ability to deliver a superior customer experience. Business partners include Customer Service Organization, Global Customer Field Solutions, Instrument Sales, Contract Sales & the Business CenterProactively manage resource shortages, in cooperation with the Service Business ManagerQualificationsEnglish language proficiency required and Danish is an advantage.Experience working in customer service, administration, or project managementStrong planning and organizational skills, and high attention to detailedAbility to thrive in a dynamic and fast paced environmentProactive attitude and an ability to generate ideasEffective communication and interpersonal skills, with a focus on being able to provide effective and timely communicationsWhat we offer:Agilent offers a competitive compensation and benefits package, as well as core global benefits to all staff - but in addition to these, the Spanish business offers:
Agilent Result BonusHealth insuranceInternal and external training opportunitiesLunch vouchersGym FundingFlexibility to work remotely two days a week
Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel RequiredNoScheduleSchedule:Full timeShiftDayDurationNo End DateJob FunctionCustomer Service Similar Jobs (1) Customer Service Representative - French Speaking locations Spain-Barcelona time type Full time posted on Posted 3 Days Ago
View Graduate and Student Job Search and ApplyAs a global leader in laboratory and clinical technologies, we are passionate about bringing great science to life.
Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals. As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges.
Leveraging more than 50 years of expertise, we create advanced instruments, software, and consumables supported by teams of highly skilled and knowledgeable people. With 18,000 employees around the world, our global reach and comprehensive solutions provide the most reliable and accurate results, as well as optimal scientific, economic, and operational outcomes. We work collaboratively with our customers on their journey to make a real difference in human lives. Our culture is founded on trust, respect, and uncompromising integrity, and we pride ourselves on being a dynamic and inclusive workplace that celebrates diversity and fosters innovation.
We can't wait for you to join us as we continue our mission to improve the world around us. Information about Agilent is available at Agilent.com .
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