New Zealand-based Edutech company Crimson Education was founded in 2013 from the idea that through personalised education, we can transform students into the world leaders of tomorrow. Since then, we have rapidly grown a mission-driven team that is dedicated to building the education system for the 22nd century. Our network includes 2,400 tutors and consultants worldwide who work with over 20,000 students. Our tech platform connects tutors and mentors to high school students aiming to achieve admission and scholarships to top universities in the US, Canada, UK, and beyond.This is a full-time position, based on a GMT +1 time zone supporting our IT environment and global workforce. The role can be remote or working from home with normal working hours of Monday to Friday, 9am - 6pm; out-of-hours on-call will be required as well.The purpose of this role is to deliver smooth IT operations at Crimson, ensuring we have:Fit-for-purpose systemsSensible policiesPrompt supportWhat are the main responsibilities for this role?At Crimson we depend on having our IT systems work smoothly. We are a fast-paced, global company, and down-time makes us sad. As one of our IT Technicians you will be the first line of defence for our staff and customers, helping make sure that we can keep changing the world, student by student.You will attend to non-urgent support requests (such as provisioning and deprovisioning user accounts, assisting with hardware procurement, etc), globally; and you will deal with urgent support requests that arise during your work-day, and for a portion of the after-hours support period.Specifically this will include things like (this is not an exhaustive list):IT Systems management and configurationIT Project management & implementationOnboard and deprovision accounts for systems such as Slack, Google Workspace, Zoom and Salesforce, or similar systemsProvide front-line troubleshooting and support for all of the above systems, as well as any hardware issues they may encounterMonitor Zendesk and Slack channels for IT support requestsFurther, you will be responsible for proactively finding solutions to common problems, and creating guides and documentation to help users solve more and more problems themselves.How will you grow in this role?Crimson is a modern, cloud-first company, without any legacy IT systems. You will very quickly learn what modern, global, high-growth companies need in order to move as quickly as possible. We use best-of-breed systems like Salesforce, Marketo and Canvas, and we'll support you to upskill on these technologies in order to support our business, as well as helping you learn the skills to integrate other tools with these systems.What skills and experience are required?Diagnostic mindsetCustomer service focus2+ Years managing Google Workspace, Office 365 or similar cloud-hosted productivity suitesGreat written and verbal English communication skillsYou will need to pass a police background check as you may be working with our studentsIf you're passionate about education and people and looking for a fast-paced, collaborative environment, and want to work with cutting-edge technology then we'd love to hear from you!
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