Description At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.
Mission As part of our growth strategy, Hitachi Energy has recently finished a multi-year project (Reiwa) to upgrade our core ERP systems to SAP S/4HANA, standardize our IT application landscape and digitize our business processes to meet the needs of our expanding business. The SAP Process Excellence team within Hub Europe supports the transformer factories and service centers across Europe to optimize the value of our SAP investments by leveraging best practices to optimize end-user experience, assisting the local teams with training and issue resolution, and identifying opportunities for system enhancements and process improvements.
Based on the new SAP S/4 solution, you will be responsible for providing support to our European region, working with the local business process owners (LBPO) and key users to provide training and support to end users, assist users with the creation and resolution of tickets, and document change requests. You will work closely with our SAP Center of Expertise and RUN organization and management to ensure the ERP system is functioning smoothly and to continuously improve user experience and business processes.
This role is to support our units in Europe operation on architype Engineering to Order. Our largest factories are in Germany, Spain, Italy, Poland and Finland. Onsite support of ca. 50% in one factory and a travel activity of around 20% is required.
Your responsibilities Support the local SAP users by being the local contact for all end user training and issue management. Assist with the creation of SAP training materials to ensure ongoing and effective use of the application and supporting tools. Work with local business process owners to understand their highest priority challenges and work with the central support teams to resolve issues related to the SAP system. Proactively address user pain points when using the SAP system by resolving issues on the ground and ensuring all tickets have sufficient information and technical language so IT support can resolve incidents quickly. Enable key users to become the go-to source of knowledge for the SAP system at the site through upskilling and functional training. Build a bridge between factories and the IT organization by effectively communicating challenges from the factory to IT and reporting on ticket resolution timelines from IT to users in the factory. Identify potential enhancements to improve system usability and develop the functional requirements documentation to effectively communicate the business requirements through change requests to the development team. Your background Bachelor's degree or higher in Information Technology or related field or equivalent work experience. At least 5 years of experience in one or a combination of the 3 SAP Modules – SD, Po2C, PM incl. EWM, MM, PP, QM. Strong knowledge of the S4/HANA platform preferred. Experience in manufacturing and industrial services. Excellent communication skills with the ability to communicate fluently in English and one local language in a global multi-cultural environment. Technical IT knowledge and ability to rapidly gain knowledge of a new global template. Excellent communication and interpersonal skills, with a high level of emotional intelligence. Ability to work in a fast-paced and dynamic environment with little direction. Strong problem-solving skills and ability to quickly identify root causes of issues. SAP Certifications preferred. Why join us? You will do interesting and enriching work, as part of a dynamic, passionate, and collaborative team which is committed to innovation, continuous improvement. You will be stretched, encouraged, and supported to grow – we pride ourselves on providing strong learning and development opportunities. We offer an environment that fosters collaboration, connection, and diversity of thought. Our culture is one of a kind: come as you are and bring your unique attributes, passion and drive to the design and management of Pensions & Benefits at Hitachi Energy, contributing to making us 'the place to be' and to our purpose of advancing a sustainable energy future for all. Flexible working, including hybrid/remote working opportunities. A competitive compensation and benefits package.
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