Job Summary:
Responsible for bridging the gap between business objectives and technical solutions, ensuring that software systems and platforms align with the unique operational and regulatory needs of the aviation sector. This role focuses on understanding, analyzing, and translating airline-specific business requirements (such as flight operations, crew management, revenue management, customer experience, and compliance) into functional requirements that can be implemented by development teams.
Job Context:
This role is situated within the dynamic environment of the airline industry, where expertise in airline operations, ticketing systems, customer service processes, and adherence to regulatory standards are key to success. The Senior Functional Analyst will play a crucial role across all phases of the project lifecycle, from initiation and planning through execution, monitoring, and closure, ensuring that each phase aligns seamlessly with the company's business objectives.
The position demands a proactive approach to managing change, with a focus on preparing stakeholders for new processes or systems, addressing any resistance, and facilitating smooth transitions. Data analysis is a central component, supporting strategic business decisions and driving actionable insights through the use of advanced reporting tools.
Working closely with various teams, the role will involve continuously seeking opportunities for process optimization, recommending enhancements based on stakeholder feedback and performance metrics. Given the fast-paced and sometimes high-pressure nature of the work, flexibility is essential. The Senior Functional Analyst must be ready to operate outside of core hours as needed and be prepared for occasional overseas travel.
The job also involves leveraging tools such as Azure DevOps or Jira for tracking requirements throughout the project lifecycle, ensuring transparency, prioritization, and progress tracking. Additionally, effective conflict resolution and stakeholder engagement are integral, fostering discussions that result in collaborative solutions. The analyst will also maintain awareness of project budgets and resource allocations, ensuring deliverables meet the specified financial and timeline constraints.
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