Experience: 6+ Years
- The role holder is responsible for planning, executing, and controlling the closure of projects, primarily focusing on the technical requirements of the project.
- He / she will guide and review the technical work done by the team members.
- Drive execution of the project roadmap and manage the entire project lifecycle from strategy planning to tactical activities with a strong focus on technical requirements.
- Ensure high customer engagement for the project, building processes for all relevant team members to interact with the customer.
- Ensure completion of the Project Satisfaction Report and relevant survey and feedback mechanisms.
- Guide the launch of the project from concept to delivery by project managing and governing the overall budget.
- Articulate and explain designs and constraints to stakeholders after understanding the customer perspective.
- Ensure compliance with internal tools.
- Sensitize the team to go beyond immediate deliverables to assess how to provide greater value to the customer on an ongoing basis.
- Determine methodology and processes for quality planning (in concurrence with project planning), define standards to use, document quality criteria and quality measurement processes, face audits, and monitor project processes.
- Review project profitability and other agreed parameters and provide relevant status reports to management and customers.
- Ensure steering committee meetings and other regular meetings with customers.
- Develop supporting documentation and materials including demonstrations, presentations, and other tools to ensure solutions are easy to manage and repeatable.
- Create and maintain project-level dashboards to enable effective project management.
- Promote teamwork, motivate, coach, and develop team members to build functional skills and desired behaviors to deliver results.
- Manage complex scenarios effectively, such as business risks, multiple vendor issues, code red situations, and customer expectations without adversely impacting associates.
- Provide technical and other guidance as required to the team and assess the performance of associates.
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