Company Description
Merkle is a data-driven customer experience management (CXM) company that specialises in the delivery of unique, personalised customer experiences across platforms and devices. With a thirty year heritage as a data and analytics consultancy, in 2016, Merkle became part of Dentsu, one of the world's top five media agency networks with 60,000+ employees across 146 countries.
Dentsu leads the region in digital media trading. We create more data, grow more audience engagement and track everything. We specialise in applications of technology that create unmatched Return on investment for our clients.
Job Description
The Role
As a Salesforce Marketing Cloud Campaign Consultant, you will report into the Head of Platform Enablement and lead a team of consultants in helping our clients achieve their aims of enriching their customer experiences using Salesforce Marketing Cloud. You will work across the full transformational journey including requirements gathering, technology selection and enablement, migration and operationalisation of the software.
The Platform Enablement team delivers the following services:
Front-end platform configuration
Campaign/journey migration
New client onboarding and transition to Managed Service team based on Merkle WoW
You will promote Salesforce, helping grow the practice within the business and work with other Principle Consultants to evolve our offering and deliverables.
Life as a Salesforce Marketing Cloud Campaign Consultant at Merkle
You'll be the Senior Campaign Consultant on any new client campaign projects, offering support in the following remit:
Migration and Implementation planning – plan the lift and shift of campaigns from one tool to another, working with the client's project team to capture, document and translate requirements to applicable tasks
Campaign design – use existing and develop new campaign briefs, journeys, diagrams and campaign lifecycle documentation for both peers/colleagues and clients
Data design – display excellent understanding of the client's data requirements and availability to support campaign execution during workshops, meetings and daily activities
Campaign operations stage gate – encourage best practice campaign process adoption including campaign RACI and ways of working (WoWs)
Campaign execution – independently build, test, QA, deliver, measure campaigns, sometimes across multiple client accounts
Governance and control – lead on QA, testing, proofing, and peer review tasks
Train – buddying, desk-side support, custom campaign training, technical skills assessment and benchmarking
Best practice consultancy – stay on top of industry news, optimisation techniques, controls, measurement, DPA and privacy, GDPR
You could also lead a team of 2-4 Campaign Consultants (pending agreement and opportunities to do so); providing training and support to the team as and when required, discussing career progression and opportunities to grow as solution experts.
Qualifications
What we are looking for in you
At least 5 years of experience manipulating, segmenting, selecting data, and activating customers through Salesforce Marketing Cloud
Experience leading migration projects from start to finish
Experience in assessing client requirements, providing recommendations, and estimating the cost of delivery
Experience with relational data and database marketing, campaign, and reporting tools
Good team working skills with the ability to work collaboratively and flexibly
Previous experience in managing a small campaign team is desirable
Additional Information
A few of the benefits
Whether it's the joy of working with people at the top of their game or the Merkle social calendar, people love working here – and we hope you will too.
Attractive and great compensation package
Flexible work schedule #LI-Hybrid
Spanish/English lessons
Free life and health insurance
Career development through Dentsu University and LinkedIn Learning
Day off on your birthday
Annual wellness days
Merkle Care Employee Assistance Program
Merkle Benefits Club
Reduced fee in Andjoy
2 volunteering days per annum
Flexible salary remuneration scheme
Inclusion and Diversity
Our diverse and inclusive culture enables our employees to bring their whole selves to work and be proud of doing so. For us, this is the foundation for great innovation which, in turn, generates better outcomes for our people, partners, and communities. This is why we encourage applications from people with disabilities, and of all ages, nationalities, backgrounds, and cultures.
About Dentsu
Taking a people-centered approach to business transformation, we use insights to connect brand, content, commerce and experience, underpinned by modern creativity. As part of Dentsu Group Inc., we are headquartered in Tokyo, Japan and our 65,000 employee-base of dedicated professionals work across four regions (Japan, Americas, EMEA and APAC). Dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society.
Diversity, equity, and inclusion sits at the heart of our Social Impact strategy – our fully integrated sustainability strategy which includes our ambition to build a fair and more equal society, where everyone is equipped to thrive.
If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.
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