Our client is a global provider who designs, delivers, and optimizes unforgettable human experiences for today's digital world.
From sales to service and content moderation to credit management, we're an end-to-end provider across all B2C and B2B customer journeys.
The RoleYour daily work will include tasks like these:
Handle and close inbound calls (Consumer) to achieve quarterly quotaFast and effective response to inbound emailsOutbound calls when necessary to recover (web-) orders or convert quotes to orders or solve issues with already bought productsMaximize Store revenue by upselling/cross-selling to increase order value and AOVAwareness of Online Store promotions and campaigns to maximize their successEnsuring personal knowledge of the portfolio is maintainedCross-language backup if neededAnswer and deal with customer post sales requests (Logistics, queries, refunds, exchanges, delivery, etc).Initiate & manage Customer post-sales-related tasks; covering order cancellations, claims management, order and delivery follow-up, refund requests, and escalations using multiple tools, such as CRM & Order Status Suite with high quality, efficient and customer-centric approach. Ideal ProfileYou speak and write German at a native level and you are fluent in English (B2).Experience in customer support and technology.You have a good understanding and level of computer handling skills.Excellent problem-solving skills with the capability of research and identification of the right information.You have strong communication and negotiation skills and you are service-oriented, professional, and thorough. What's on Offer?Competitive salary package and bonus systemDiscount on Gym and Language courses2 to 3 weeks of paid training39 working hours per week, Monday to Friday from 08:30 - 17:30Possibilities to grow inside the company
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