About CPM: CPM International is a global leader in multilingual customer support, sales, and technical support solutions. With a presence in over 30 countries, we offer tailored services to diverse markets. We embrace diversity and foster an inclusive workplace where everyone is welcome. Join us and be part of our innovative culture.
Our Client: Join Justalia, a Pioneer in Financial Relief Justalia is a leading company dedicated to empowering individuals burdened by revolving credit card debt. With a 40-year legacy in banking law, our team simplifies the claims process, making it stress-free for our clients. We've helped thousands of people, all on a no-win, no-fee basis, reflecting our commitment to customer satisfaction.
What's your Mission? You'll be helping people who may have been treated unfairly: Build rapport and trust with customers, fostering a positive brand experience.Assist leads from various channels (TikTok, Google, social media) to determine if they have been mis-sold high-interest credit cards (revolving cards).Gather detailed information about the credit card and its terms using HubSpot.Process legal onboarding documents (LFA/LSA) to authorize legal action on behalf of the customer (working knowledge of LFA/LSA is a plus).Provide excellent customer service and support, resolving inquiries and issues efficiently.Sales Potential: Identify potential leads who may qualify for the Justalia program, which helps customers who have been mis-sold credit cards.Explain the Justalia program and its benefits to qualified leads, generating interest and encouraging participation.Track customer interactions and report on key metrics to measure program effectiveness.Requirements What skills & experience will you bring to us? Language Skills: Fluency in both Spanish and English (written and spoken).Sales Experience: Proven track record in sales, preferably in a B2B or B2C environment.Excellent Communication Skills: Strong verbal and written communication skills.Strong Interpersonal Skills: Ability to build rapport and trust with customers.Problem-Solving Skills: Ability to identify and solve problems effectively.Self-Motivated: Ability to work independently and as part of a team.Proficiency in CRM and Sales Tools: Experience with CRM software (e.g., Salesforce, HubSpot) a plus.Good to Have: Knowledge of Spanish consumer protection laws (particularly those related to credit card mis-selling).Experience processing legal documents.Benefits What do we offer? Start date: November 20th.Contract: Temporary 3 months with the possibility to be extended - (1-month probation period).Full-time: (39 hours/week).Working days/Hours: Monday to Friday rotative between 9:00 am - 7:00 pm.Basic Salary: €18,461.67 gross per year.Performance Bonus: Earn a bonus of up to €840 gross per month based on sales target.Paid bank holidays + 1 extra day in lieu.Hybrid work model: 4 days per month at the office / training / rest from home.Training: 2 weeks from the office Monday to Friday 9:00 am - 6:00 pm.Office location: Barcelona (La Sagrera).Additional Benefits: Employee Assistance Program - Free, confidential, and impartial guidance and support.Option to sign-up for Discounted Private Health Insurance.Referral Program: Refer a Friend and get a Referral bonus.Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.Ready to Make a Difference? Showcase your talent: Share your CV highlighting achievements and responsibilities.Be you: No need for photos, age, marital status, or gender.Our process: Submit CV, then email, phone screening, and video interview.If you are a motivated and results-oriented individual with a passion for sales and helping people, we encourage you to apply!
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