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Customer Success Job Details
About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.
We are looking for a proven, passionate, strategic sales leader to work within our Customer Success Group (CSG) as a Professional Services (PS) Sales Leader for Iberia, Emerging & Growth markets within our EMEA South region!
Based from Spain, this individual will lead a team of Professional Services (PS) sellers who cover our Iberia, Eastern Europe, Mediterranean, Middle-East and Africa regions, ensuring bookings and high revenue growth. You will be a strategic problem solver with outstanding strategic, enterprise, commercial, and cross-functional skills, demonstrating high energy, and have strong sales management experience. The individual will also be a valuable contributor to the CSG PS Sales Go-To-Market (GTM) and product strategies, sharing customer insights and perspectives and aligning with Salesforce corporate objectives. Additionally, this individual should meet with C-level client executives on a regular basis and maintain positive relationships with internal peers across Sales, Product, Alliances & Channels, Marketing and Operations to ensure client needs are being met. The primary measurement of success for this role will be YOY growth in overall services bookings and revenue.
Responsibilities:Exceed OU growth and bookings targets, ensure organisational health and high customer satisfaction goalsLead and develop teams of qualified customer-focused Account Partners and Business Managers to build long-lasting customer relationships and deliver customer business valueEngage at the C-Level with customers and focus on consultative selling opportunitiesBuild a positive relationship with the License Sales and Alliances/Partner organisations that are instrumental to success and pipeline buildingLead and mentor direct reports in sales strategy, pipeline management, opportunity management and career planning/development. Help grow and maintain a healthy partner ecosystem to drive sales, technology adoption, and successful deployment of SalesforceMentor and develop the entire services sales team which includes recruiting, hiring and training as neededConduct weekly forecast meetings, mentoring on strategies to drive closings and run the businessReport on sales activity and forecast to Senior Sales ManagementLead from the front; engage as required to clearly communicate Salesforce's solutions and business value for our key customersPreferred Qualifications & Skills:
10+ years of sales experience, with a proven track record of leading teams in a technology sales environment
5+ years of sales management and consultative selling experience
History of over-achieving quota (top 10-20% of company), in a similar enterprise software application organisation, selling subscription based products
Proven ability to develop and maintain C-level relationships where you are recognized as a Trusted Advisor
A passion for and/or knowledge of CRM solutions
Committed to building diverse teams
Strong, demonstrated written and verbal communication skills.
Excellent presentation and listening skills
Highly collaborative and excels in a highly complex, matrix environment
Team player with strong interpersonal skills
Ability to thrive in a fast-paced, unpredictable environment
Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Leadership Qualities:Trust: Trust in leadership style, behaviour, with customers, partners and teams
Passion: Passionate about Customer Success
Beginner's Mind: Always learning, approaches each interaction with open mind, great listener and hands-on
Thought Leader: Strong point of view and executive presence. Confident, but not arrogant, great storyteller
Urgency: Ability to move fast and drive business value and results
Consciousness: Embodies Salesforce Values: A team player that everyone enjoys working with and has a generous heart
Adaptable: Excels in high levels of uncertainty and change
Benefits & PerksCheck out our benefits site which explains our various benefits, including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more
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