Senior Production Support Manager - 230003RV Applicants are required to read, write, and speak the following languages: English
Preferred QualificationsAre you a people person who enjoys directing the day-to-day operations? If you have experience leading teams, this is an incredible opportunity to excel in an exciting, fast-paced arena!
At Oracle Health, we put humans at the heart of every conversation. Our mission is to create a human-centric healthcare experience powered by unified global data. From patients to providers, payers, and the global population, our objectives are to improve health, reduce costs, and enhance the healthcare experience. We offer the most secure and reliable healthcare solutions, which connect clinical, operational, and financial data to improve care and advance decision-making around health and well-being.
As a global leader, we're looking for a Senior Production Support Manager to drive success as part of our International Support team. Join us and create the future.
What you will doManage all phases of support process, including allocation of resources and reporting.Establish processes to ensure support efforts meet quality standards, promote client satisfaction, and adhere to SLAs.Manage the escalation process.Develop strategies for support workflow and reporting relationships.Provide input on strategic initiatives.Travel up to 20%.Participate in on-call rotation as needed.Willing to work from the Barcelona office 3 days per week.Required ExperienceA Bachelor's degree in IT, Healthcare or related field or equivalent relevant work experience.At least 5 years of software implementation or support work experience.At least 3 years Healthcare IT and Cerner Millennium work experience.At least 3 years of people or matrix management experience and customer service work experience.Fluent English skills.Desired language skills: Spanish/Swedish/Portuguese/French/German.What we will offer youA competitive salary with exciting benefits.Learning and development opportunities to advance your career.An Employee Assistance Program to support your mental health.Flexible and hybrid working so you can do your best work.Employee resource groups that champion our diverse communities.Benefits such as life insurance and meal vouchers.An inclusive culture that celebrates what makes you unique.Visa sponsorship and relocation assistance is not available for this position.
At Oracle, we don't just respect differences—we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That's why we're committed to creating a workplace where all kinds of people can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.
#J-18808-Ljbffr
