Position PurposeThe Manager, HR Operations provides direction to a team of HR Administration and Payroll Administration, Service Centre based personnel, who provide support to employees, supervisors, and managers, by providing timely and accurate information in the areas of data maintenance, new hire onboarding, compliance, and explanation of policies and procedures. Responsible for ensuring the end-to-end Shared Services delivery model meets client needs, working collaboratively with other teams in HR and the wider business as between HRBPs, HR Generalist, employees, and the Shared Services team. Where appropriate, accountable for leading process improvement and change projects across their region, managing stakeholders and working across, not only their own team, but also all other relevant resources required to deliver the change and working in partnership with CI and other shared service professionals.As our management team operates in a matrix environment the role holder will also be expected to take ownership of additional duties and lead projects which may span location-wide, region-wide, or HRSS-wide (not just their own team). This team plays a critical role in securing correct employee lifecycle events and pay as the processes they operate have a direct impact on HR and Payroll administration and must be completed in an accurate and timely manner with the correct approvals. Accountable for expanding the scope of work appropriately in their region whilst recommending and securing appropriate resourcing.Major / Key AccountabilitiesWork directly with HR stakeholders to assess and optimise processes and services, leveraging automation and ensuring HR is viewed as delivering services and products seamlessly across multiple countries.Engaging the team to lead process improvement initiatives.Provide direction, support and training for cyclical HR and reward processes for their region (such as Annual Reviews, Glint, TMR, ASR, Holiday Bonus cycles).Partner with Director, HR Operations, and other HR team members on a variety of HR projects including program design, analysis, budgeting, full end to end change management and stakeholder management. Implementing and embedding the new programmes and processes area wide.Accountable for managing the HR Ops parts of the onboarding, induction, and off-boarding processes end to end. Ensuring effective administration of any associated documentation and ensuring process and content compliance with stated local policy, practice, and legal requirements.Participates in policy design program rollout initiatives.Manage critical plant support processes.Accountable for ensuring that all HR Ops processes are documented clearly in a Standard Operating Procedure (SOP). Where there is locally owned policy or compliance requirements the role holder must ensure these SOPs are compliant with this. Where this guidance is not available, they are accountable for identifying and working with the local accountable owners to create and sign off the SOP. Also ensuring regular review of SOPs to ensure they are always up to date.Accountable for maintaining and effectively administering local vendor agreements where this work has been agreed to fall into HR Ops scope with reference to an identified local owner where required. This will include working with the Vendor directly to provide employee guidance and develop SOPs.Support HR accountable owners with data to support completion of legal, regulatory or compliance documentation (for example management declarations, control standards or audit declarations).Accountable for contributing to and operating a defined controls and compliance framework designed to improve data accuracy, minimise errors and ensure legal and regulatory compliance. Ensuring regular reporting and controls are in place to effectively manage data exceptions and identify errors as early as possible, suggesting potential process changes that may arise from systemic data issues.Accountable for ensuring any audit findings that are tasked #J-18808-Ljbffr
