.Job Title : Desktop Support EngineerLocation : Madrid, SpainSchedule : Full-Time, PermanentTeam : IT ServicesDepartment : TechnologyWhat's your new role about? : DAZN is one of the fastest-growing OTT companies in the world and streams over 40 different sports, from more than 300 different leagues, in over 200 countries. Since we launched in 2016, we have streamed more than 700+ million hours of content! This is a fantastic opportunity for a Desktop Support Engineer to join our diverse and expanding global support team located across regions and time zones. Reporting to the Desktop Support Lead for the region, you will be capable of working individually and alongside other Engineers supporting users with their desktop IT needs, either onsite or remotely. Your role will involve being the main point of reference for various IT queries, relating to personal computers and business systems. Also, you will be working closely with other technology teams responsible for Enterprise Systems and Infrastructure at the company. You will join a very international team, distributed across different locations: London, Amsterdam and Katowice. You will be the main IT expert for the Madrid location where the role is based.Benefits include : access to DAZN, 30 days' annual leave, annual performance-related bonus, pension contributions up to 3%, a family-friendly community, free access for you and one other to our workplace mental health platform app (Unmind), learning and development resources, and access to our internal speaker series and events. Please note, that our Talent Acquisition team is not based in Spain, so we kindly ask that you upload your CV in English. Thanks!As our new Desktop Support Engineer, you'll have the opportunity to:Identify, log and resolve technical problemsFulfil and respond to service requests for 2nd line supportManage hardware and software purchasing, services and supportMaintain the user-facing infrastructure of desktops, laptops, mobile devices and printersIdentify potential changes and system improvements to present to Desktop Support Lead for consideration and implementationEnsure that work is carried out within agreed service levels and in accordance with department guidelinesMaintain the CMDBUpdate knowledge baseYou'll be set up for success if you have:Experience working in a Service Desk environmentWindows / OS experienceExperience with MS Office 365Basic networking experience (TCP IP/DNS/DHCP)Experience dealing with hardware suppliersExcellent customer care and outstanding communication skillsFluent in English and SpanishEven better if you have:Experience with Mac (iOS)Experience in Knowledge Management and/or Process ManagementExperience with ServiceNowHere's a little more about us: At DAZN, we bring ambition to life. We are innovators, game-changers and pioneers. So if you want to push boundaries and make an impact, DAZN is the place to be