JOB ID: 133205BR
Location: Madrid - Gran Via, Madrid, España
Retail Operations Manager
Key Responsibilities:
Analyse and advise the Country Leader and implement the Retail Strategy in your market by working on strategic initiatives.
Adapt global retail tools for your market – follow the 80 / 20 rule of global and local. Be responsible for local changes, if needed.
Make sure the store teams know, use and benefit from the projects in market. Provide training and awareness.
Manage and fix the operational costs of your market across all areas. Tell the Country Leader about issues and solutions.
Work with your market team to create a good store experience for customers and staff.
Review store processes and give feedback to the Country Leader. Make sure the store managers follow the processes well.
Work with other Country Leaders to coordinate activities in your market and make decisions together.
Help the store managers deliver initiatives and communicate with central teams to solve local problems.
Lead a team of administrators to run the market operations smoothly. Support and guide the stores to reach their goals and improve the market performance.
Analyse the market data and find ways to improve sales and costs. Identify and help the stores or areas that are not doing well.
Lead retail events in your market, such as marketing or brand activities. Work with different central functions to make them happen.
Implement group operations initiatives in your market. Be the link between group operations and the market, and make sure the changes are well planned and adopted.
Ensure the stores follow "The Way We Work" by checking their core processes and adapting them to local needs. Create a culture of alignment and consistency across the stores.
Review and improve the market KPIs, guide and support the Country Leader and hold the stores and Area Managers accountable for their results and actions.
Follow up on audit results with the store teams and do store process checks as needed by the Country Leader.
Work with other support departments such as Supply Chain, P&C and Facilities Management to make sure the stores get the service they need to sell well and fix any problems.
Be the in-market expert for various retail systems and work with Group Retail Operations to solve issues in-market or escalate them.
Be responsible for all operational communication to the store teams, work with other functions in market to make sure the messages are clear and tailored.
Manage the Retail Calendar and Retail Activity Planner for your market, work with Group Operations, to balance the level of change and the ability to deliver it effectively.
Work with third party vendors, monitor their performance and costs. Be the contact point for stores on vendor issues and try to solve them in market or escalate them.
Do performance analysis for the market, find and summarize.
Analyse and summarize the market KPIs, show the Country Leader how to improve the business profitability.
Do weekly trade reports and manage the weekly sales splits of your market.
Be part of the crisis management team for the market, help the Country Leader as needed.
Scope new enterprise-wide initiatives by reviewing opportunities for your market, advise and suggest best approach and challenges.
Lead and manage trials and pilots of new initiatives in your market, balance global and local perspectives and decisions.
Prepare content and help the Country Leader with the weekly country calls and office huddles, if needed.
Work with Group Retail Operations, your peers and other functions on new projects and core operations, update them on your market developments and challenges.
Encourage new ideas and process improvements from stores in your market, filter them to focus on scalable and strategic ones.
Skills and Experience:
Desirable Store Manager or higher in retail
Project and change management skills in retail
Good communication and cross-functional skills
Team leadership and management skills
Planning, organisation and prioritisation skills
Report writing skills for all management levels
Detail-oriented, deadline-driven and self-motivated
Problem-solving and initiative skills
Matrix system and ambiguity handling skills
Leadership, influence and coaching skills
Computer literacy and proficiency in MS Office
High English level
Fecha fin de publicación interna: 05/10/2024
Compromiso con la igualdad de oportunidades
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