As our business continues to grow, we are looking for a Dutch speaking Responsible Gaming Specialist for our team in a nice office in Poblenou, Barcelona!
The selected individual will be responsible to: Interpret and analyse data sets from customer accounts, deciphering key patterns and trends that may indicate problem gambling Review customers on a daily basis, specifically to spot any concerning activities related to their game play Escalate cases to the relevant departments as required from time to time in accordance with internal procedures Identify and escalate suspicious patterns, transactions and the information obtained as a part of the duty of care Work across multiple jurisdictions, mainly the Dutch market.
Keep up to speed with regulatory requirements and process changes that will affect customers to ensure exemplary decision-making Requirements You'll be a great fit if you have: 1-2 years' experience in an iGaming online in a similar role Responsible Gaming knowledge and excellent language skills in Dutch and English Familiarity with the Dutch frameworks of Responsible Gaming A passion for RG, with an understanding and empathetic nature Excellent analytical skills, interpersonal problem-solving skills Meticulous attention to detail Excellent written and verbal communication skills in Spanish Dutch or German language skills are considered a significant advantage Benefits A lean, focused company, offering a great working environment The opportunity to work with and learn form a highly skilled, talented team A great company culture, where accountability is innate, transparency is key and competency is virtue Being part of a small, caring team Company wide and team based get togethers Please send your English CV to: ****** and maybe we will see us soon in Barcelona