Resource Planner

JOB DESCRIPTION

Job Title: Resource Planner
As a resource planner, you will create short-, medium- to long-term planning and schedules for all operational service resources whilst making decisions to communicate and deliver service. You will be part of the Resource Planner team to support Philips Health Systems Customer Service throughout Spain.

Your Role:

Making short and medium-long-term decisions to deliver service balancing conflicting demands and business obligations, and customer demands.

Creating a resourcing plan and service order fulfillment schedule to deliver on commitment and have an optimized resource allocation across service engineers and service parts.

Receiving, monitoring, developing, and dispatching service orders for service engineers and resources.

Acting as a single point of contact for exception and escalation of service orders for customers and service engineers in a professional manner (analysis, registration, communication, and timely escalation).

Forecasting, planning, analyzing, and monitoring service execution for the workforce and preventive maintenance.

You're the Right Fit if You Have:

Administrative experience.

ServiceMax knowledge will be appreciated.

Ability to complete tasks independently with minimal guidance and a high problem-solving attitude.

High-level professional interpersonal communication skills.

Strong collaboration skills in a multinational environment.

Good English knowledge.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.

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