.As Resort Manager, I fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them, plus our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
By embracing the Six Senses vision and values, I will deliver an exceptional experience for guests and develop hosts to be the very best they can be.In this role, I will assume full responsibility for the efficient operation of the property to provide exceptional products and services within Six Senses brand operating standards and budget.Duties and Responsibilities: Operational OwnershipI will work strategically with the General Manager to develop cohesive and productive goals for my property and establish procedures/guidelines to achieve them.
I will maintain an overall consistency of the Company's vision, quality/standards and develop concepts consistent with brand identity.I will work collaboratively with the General Manager, Executive team and operations on correlated product standards and ensure that the brand provides a systematic culture that delivers excellent guest service results as measured by the brand, independent guest satisfaction company and social media vehicles in an effort to deliver on our promise to our guests and stakeholders.My scope of work includes:Keep abreast of industry trends and practices and update knowledge and skills to improve the product and service offering.Focus on the rejuvenation of the property experience.Products and services will be constantly assessed and reviewed to remain relevant, innovative and in keeping with Six Senses wellness and sustainability practices.Focus and review regularly through my physical presence in all areas of property, our rigorous adherence to LQA standards.Responsible for an exceptional guest experience from reservations to arrival to departure.Effectively carry out service recovery or charge our hosts to do so in the event of guest complaints.Responsible for inspecting selected villas, public areas and heart-of-the-house areas on a regular basis and ensuring any maintenance and product improvements are actioned within the designated time frame.Lead a team of engaged and experienced managers who each manage their own teams on a daily basis to provide the Six Senses exceptional standards of operation and service.Assist General Manager on meeting and exceeding the annual budget in terms of both revenue generation and cost control.Deliver a crafted experience for all of our guests and foster a desirable place to work for all of our hosts.Assist General Manager on ensuring that property complies with all legal, statutory and financial requirements.Implement, review and maintain documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards