Location: While we hire almost anywhere in the world, we require this person to reside in EMEA.
Preferred locations:
United KingdomPortugalSpainWhy this job is exciting: As a Resident Architect (RA), you will have significant responsibility and growth potential in helping us shape and build the newer Professional Services organization.
As a RA, you'll be tasked with scoping, planning, and executing on customer-specific projects centered on improving adoption, utilization, and value demonstration of Sourcegraph's products for our largest and most strategic customers.
You'll be working directly with customers, in collaboration with many internal teams, to lead engagements spanning a wide range of focus areas including custom training, advanced feature utilization for admins and power users, bespoke value assessments, and more.
Within one month, you will: Start building a trusting relationship with your peers on the Professional Services, Sales, Customer Engineering, Post-Sales Technical Advisory, Support, and other internal teams.Learn about our products, our value proposition, our customers, our team, our processes, and our existing materials.Become proficient in Professional Services tools and processes, including how we sell and execute on engagements.Review current and prospective RA customers, developing an understanding of typical RA engagements, the value we add, and the problems we solve for.Within three months, you will: Work directly with RA customers and their account teams to lead RA engagements.Scope, design, and execute RA projects to solve a variety of customer-specific problems.Develop generalized materials, using artifacts and learnings from your RA projects, to set up RA and account teams for better future success.Within six months, you will: Demonstrate the ability to train technical administrators and Sourcegraph end-users at a high level using both standard and customer practices.Serve as an advocate on behalf of your customers by bringing important insights, observations, and feedback back to internal teams.Use your gained technical understanding of Sourcegraph, code search, and AI coding assistants to effectively collaborate with Engineering and Product teams to drive RA customers to better technical success.Collaborate closely with Technical Success, Sales, Engineering, and Product on what you observe and learn from customers to drive GTM and product improvements in the future.
Iterate on and mature existing processes, templates, and tools to better service our customers.
Establish yourself as a thought leader and evangelist by using your insights to teach prospective customers new and better ways to get value from Sourcegraph.
About you: You are autonomous, driven, results-oriented, and technical, sharing our values with a passion for delivering significant value in direct collaboration with customers.
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