Reservations Manager - The Madrid Edition - (Gq983)

Reservations Manager - The Madrid EDITION - (GQ983) Barcelona, Catalonia Reservations Manager - The Madrid EDITION - (GQ983)
Barcelona
Barcelona, Catalunya, ES JOB SUMMARYResponsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company. CANDIDATE PROFILEEducation and Experience- High school diploma or GED; no work experience required. - 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major;2 years experience in the sales and marketing, guest services, front desk, or related professional area. CORE WORK ACTIVITIESUnderstanding Markets Maximizing Revenue- Identifies new reservations sales business to achieve personal and property revenue goals. - Understands the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them. - Closes the best opportunities for the property based on market conditions and property needs. - Monitors same day selling procedures to maximize room revenue and control property occupancy. - Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution. Conducting Daily Reservations Sales Activities- Responds to incoming reservations sales opportunities for the property that are outside parameters of the Event Booking Center. - Uses negotiating skills and creative selling abilities to close on business and negotiate contracts. - Uses sales resources and administrative / support staff effectively. - Assists in monitoring group reservation forecast data. - Coordinates with sales and Convention Services to process rooming lists and reservation cards- Executes and supports the operational aspects of business booked (. , generating proposal, writing contract, customer correspondence). - Assists with monitoring accuracy of reservation sales orders within tracking systems. - Tracks no-show reservations and processes charges as needed. - Checks daily arrivals to ensure all necessary billing instructions are applied to reservations. - Manages wait list and prioritizes order of wait list contacts to be made. - Prepares work and maintenance orders. Providing Exceptional Customer Service- Supports customer loyalty and property's brand standards by delivering service excellence throughout each customer experience. - Services our customers in order to grow share of the account. - Provides excellent customer service consistent with the daily service basics of the brand. - Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program / event. - Sets a positive example for guest relations. - Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program / event. - Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. - Handles guest complaints and disputes following the instant pacification procedures. Managing and Conducting Human Resource Activities- Monitors reservations sales agents while on phone calls. - Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. - Utilizes all available on the job training tools for employees. - Creates monthly labor scheduling for team. Additional Responsibilities- Utilizes applicable intranet for resources and information. - Creates contracts as required. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Hace más de 30 días El anuncio original lo puedes encontrar en Kit Empleo:https://www.kitempleo. es/empleo/112201388/reservations-manager-the-madrid-edition-gq983-madrid/? utm_source=html Welcome to hacendo.comkitempleo. es asks for your consent to use your personal data to: perm_identity perm_identity Personalised advertising and content, advertising and content measurement, audience research and services development devices devices Store and/or access information on a device Data preferencesYou can choose how your personal data is used. Vendors want your permission to do the following:Store and/or access information on a deviceAdvertising presented to you on this service can be based on limited data, such as the website or app you are using, your non-precise location, your device type or which content you are (or have been) interacting with (for example, to limit the number of times an ad is presented to you). 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Exponential Interactive, Inc d/b/a VDX. tvData collected and processed: Probabilistic identifiers, Privacy choices, Users' profiles, Device identifiers, IP addresses, Browsing and interaction data, Non-precise location dataData collected and processed: Probabilistic identifiers, Device characteristics, Authentication-derived identifiers, Privacy choices, Precise location data, Device identifiers, IP addresses, Browsing and interaction data, Non-precise location dataData coll

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