Release Manager - (MP436) Barcelona, Catalunya Job Title: Release Manager, ADP CSL
Department: Integration Management Office
Location: Barcelona
BASIC FUNCTION: This role is responsible for developing, maintaining, and managing the ADP CSL operational release strategy to ensure proper organizational awareness, preparation and delivery of changes for ADP CSL solutions and services. Working in partnership with Product Marketing and Product Management & Development, this role will champion the needs of clients and prospects to define the approach, implementation and operational requirements, events, and timing necessary to ensure delivery of new solution and service releases to associates, partners and clients. This role will develop, maintain and administer the process for gathering departmental requirements related to the operational rollout.
ESSENTIAL RESPONSIBILITIES: Develop and maintain effective tools and processes that identify and capture departmental requirements and related responsibilities required to ensure successful preparation and delivery of new ADP CSL solutions and services.Develop and manage project plans taking into account the scope and content of the releases to ensure high quality and timely delivery of new solutions and services to the ADP CSL organization and clients.Identify, track, and monitor progress and completion of project tasks required to be performed by assigned individuals across multiple business groups (Sales, Marketing, Finance, Legal, Hosting, Implementation, Service, Relationship Management, etc.).Continually assess, improve, and streamline the approach for preparation and delivery of service or solution changes by identifying roadblocks and recommending solutions that reduce the cost of delivery while improving timing and efficiency.Act as the liaison between ADP CSL departments and ADP CSL Product/Marketing regarding operational readiness considerations and requirements.Develop and demonstrate exceptional operational knowledge of departmental requirements related to the ongoing deployment and delivery of ADP CSL solutions and services.Develop and maintain release schedule in alignment with the ADP CSL Product Roadmap.Provide input on opportunities to improve operational effectiveness for ADP CSL departments including implementation, client service, and hosting, as required.Willing to support relationship managers/service delivery managers and act as the primary client interface, if required, for global delivery initiatives that involve pilots, pre-release, and/or rollout to the client base in the delivery and/or upgrades of new solutions and services.Prepare and deliver status updates and presentations (oral or written) for senior management to report on progress, risks, and mitigation strategies related to release activities.Actively aligns and contributes to the successful completion of ADP CSL IT & Field Services goals and initiatives.REPORTING RELATIONSHIPS: Supervisor: Director of Integration Management Office
Supervision Received: Minimal
Supervisory Authority: This position will be responsible for the matrix management of associate activities and deliverables across multiple ADP CSL regions and departments.
QUALIFICATIONS: Education: Bachelor's Degree in Business Administration or other related field and the resultant knowledge and experience from 8 - 10 years of operational experience, including 3 - 5 years supervising a staff of exempt-level professionals. Advanced degree(s) is a plus.
Experience: Proven delivery in operational efficiency with high quality.Proven experience developing process flows and identifying process improvements.Strong ADP CSL product and service background.Collaborative skills with the ability to manage individuals within a matrixed environment.Strong communication (verbal and written) and influence skills.High level of responsibility, self-directed.Project Management skills.
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