Job Number: [Job Number]
Job Category: Golf, Fitness, & Entertainment
Location: The St. Regis Mardavall Mallorca Resort, Carretera Palma-Andratx 19, Palma de Mallorca, Baleares, Spain
Schedule: Full-Time
Located Remotely? N
Relocation? N
Position Type: Management
JOB SUMMARY: Supports the Director of Recreation in all aspects of the department, including overall maintenance, daily upkeep, cleanliness, and operation. Provides and models service behavior to guests and employees. Strives to continually improve guest and employee satisfaction and maximize financial performance in areas of responsibility. Position works with direct reports to carry out departmental strategies. Discontinuous permanent employment contract.
CANDIDATE PROFILE: Education and Experience: • High school diploma or GED; 1 year experience in recreation/health club operations or related professional area.
OR
• 2-year degree from an accredited university in Health Education, Physical Education, Hotel and Restaurant Management, or related major; no work experience required.
CORE WORK ACTIVITIES: Supporting Recreation Operations: Supervises and manages employees. Supports day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. Monitors quality, standards, and meets the expectations of the customers on a daily basis. Demonstrates knowledge of job-relevant issues, products, systems, and processes. Schedules events, programs, and activities, as well as the work of others. Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients. Develops specific goals and plans to prioritize, organize, and accomplish work.Supports the management of outside vendors including water sports and scuba. Orders and manages necessary supplies. Ensures workers have supplies, equipment, tools, and uniforms necessary to do their jobs. Manages the children's program. Manages group activities. Manages pool areas, including overall maintenance, daily upkeep, cleanliness, and operation.Providing and Ensuring Exceptional Customer Service: Serves as a role model to demonstrate appropriate behaviors. Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, provides guidance, feedback, and individual coaching when needed.Conducting Human Resources Activities: Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. Participates in the performance appraisal system process, giving feedback when needed. Coordinates training activities for employees in the department. Encourages and builds mutual trust, respect, and cooperation among team members. Communicates expectations and performance objectives to subordinates; subordinates are also open to raise questions and/or concerns.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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