About BNZSA
We're a B2B marketing agency working with some of the biggest names in the tech sector. With talented and ambitious people from 45 nationalities on staff, we're a dynamic and creative environment where you can thrive. You'll be based from our stunning campus in Las Rozas (with hybrid options available). We provide free transport from Moncloa, and you can enjoy a complimentary breakfast at the office, unwind with a yoga class at lunchtime, and train with our fitness class after work. Our roof terrace with mountain views is where we hold our weekly Friday BBQ, with delicious food and great conversation with colleagues from around the world.
THE MISSION
The team leader position is responsible for providing quality and efficient customer service to customers through the daily management of a team of employees. As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration. Ultimately, you should lead by setting a good example and engage the team to achieve goals and go the extra mile.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Create an inspiring team environment with an open communication cultureSet clear team goalsDelegate tasks and set deadlinesCoordinate day-to-day operationsMonitor team performance and report on metricsMotivate team membersDiscover training needs and provide coaching along with the QC memberListen to team members' feedback and resolve any issues or conflictsRecognize high performance and reward accomplishmentsManage day-to-day line activities, prioritize and make risk/impact assessments within existing processes and procedures towards achieving SLAsEnsure training and development plans are maintained for all team membersUse company methodology, team input and own initiative to ensure adherence to BNZSA code of conduct & rulesLead and inspire a team of sales agents to deliver excellent levels of individual/team performance and customer satisfactionSupport Sales to deliver business targets and objectives and create a performance-oriented cultureKeep up to date with any industry changes affecting the business and relay this knowledge back to the teamWork with the management team to identify and deliver positive change and business efficienciesEscalate any appropriate problems to senior managementSupport Senior Management to highlight operational risks and areas for improvement Basic Requirements Excellent comprehension of the BNZSA mission, projects, clients & productsAdvanced IT knowledge and understandingCoaching and communication skillsCommercial awarenessExcellent CRM strategy & database/pipeline management skillsHigh level written & oral in EnglishExcellent leadership and communication skillsCommunication Proficiency (internal and external customers)Strong coaching and people-development skills through call listening, quality feedback, etc.Energetic and motivating individualCreative thinkingAbility to deal with demanding customers and escalationsCustomer orientedOrganizational SkillsAbility and will to learn and continuously developCapable of delivering great results under high pressureHistorically proven successful results & high quality as a Rocker and impeccable track record of respecting the BNZSA code of conduct & rules Preferred Qualifications One or multiple other languages spoken and written is not a must have, but is strongly appreciatedProblem-solving personality, happy to tackle project calling strategy puzzles and come up with ideasAny previous experience in a Training, Coaching, Teaching or Leading roles would be a plusAbility to communicate effectively and work constructively with different Stakeholders (QC, other TLs, PM, Rockers etc)Outstanding organizational and time management skillsDynamic and very persistentExperience in Procedure Development and Process Improvement Previous experience/similar experience is not required but considered a plus Tipo de puesto: Jornada completa, Contrato indefinido
Salario: 22.000,00€-36.000,00€ al año
Beneficios: Acciones empresarialesAyuda al desarrollo profesionalComida en la empresaCursos de idiomas ofertadosEventos de la empresaEventos sociales los viernesFormación en certificaciones profesionalesGimnasio en la empresaJornada intensiva los viernesOrdenador de empresaParking gratuitoPlus transportePrograma de formaciónTeléfono de empresaTeletrabajo opcionalHorario: De lunes a viernes, Turno de 8 horas, Turno de mañana
Requisito de idioma flexible: Español no requerido
Tipos de compensaciones complementarias: Bonus mensual, Bonus por objetivos, Plan de comisiones
Ubicación del trabajo: Empleo presencial
#J-18808-Ljbffr