.Detalles del empleoTipo de empleo: Jornada completaUbicación: 28014 Madrid, Madrid provinciaDescripción completa del empleoJob Number: 24183791Job Category: Food and Beverage & CulinaryLocation: The Palace a Luxury Collection Hotel Madrid, Plaza de las Cortes 7, Madrid, SpainSchedule: Full-TimePosition Type: ManagementPOSITION SUMMARYDirects and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals.Managing Banquet OperationsProjects supply needs for the department, (e.G., china, glass, silver, buffet presentations, props).Applies knowledge of all laws, as they relate to an event.Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.Adheres to and reinforces all standards, policies, and procedures.Maintains established sanitation levels.Manages departmental inventories and maintains equipment.Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.Schedules banquet service staff to forecast and service standards, while maximizing profits.Assists team in developing lasting relationships with groups to retain business and increase growth.Participating in and Leading Banquet TeamsSets goals and delegates tasks to improve departmental performance.Conducts monthly department meetings with the Banquet team.Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.Acts as a liaison to the kitchen staff.Leads shifts and actively participates in the servicing of events.Ensuring and Providing Exceptional Customer ServiceSets a positive example for guest relations.Interacts with guests to obtain feedback on product quality and service levels.Responds to and handles guest problems and complaints.Empowers employees to provide excellent customer service.Ensures employees understand expectations and parameters.Strives to improve service performance.Emphasises guest satisfaction during all departmental meetings and focuses on continuous improvement.Reviews comment cards and guest satisfaction results with employees.Conducting Human Resources ActivitiesCommunicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.Observes service behaviours of employees and provides feedback to individuals.Monitors progress and leads discussion with staff each period.Participates in the development and implementation of corrective action plans