Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $25 billion.
Our Mission is to enable our customers to make the world healthier, cleaner, and safer.
With over $1 billion invested annually in R&D, we empower our teams to put science into meaningful action and give our R&D colleagues the autonomy, resources, and tools they need to take science a step beyond.
The Technical Application Specialist II is part of the Life Sciences Solutions Group (LSG), which is one of six groups within Thermo Fisher Scientific and is an important contributor to the company's total value proposition.
With an innovative and broad life sciences portfolio, a strong presence at the bench, outstanding web and e-commerce channels, industry-leading on-site supply center coverage, and one of the most technically experienced sales and support teams, LSG brings incredible core strength to the broader company.
How will you make an impact?The Technical Applications Scientist II will take ownership for providing pre-sales support and technical expertise.
What will you do?Provide support on technical issues by using all available resources and collaborate with various experts within our organization to tackle issues or problems when warranted.Work with Clinical Application Scientists and Field Application Scientists to ensure effective support for Ion and Oncomine Assays.Collaborate on customer projects, providing technical expertise and clinical insights to enhance the implementation and utilization of our NGS platforms.Accurately record pertinent information from customer contacts in our Customer Relationship Management system and assist in the development of continuous improvement.Gather commercial and technological trends and convert them into technical tips, create FAQs, and work on troubleshooting guides.Recommend changes to our knowledge databases, websites, and other company-managed resources of technical information.Perform other related tasks as opportunities arise.
A minimum of travel may be required for the position.How will you get here?Education Minimum Qualifications:Bachelor's degree in a relevant scientific field (e.g., Molecular Biology, Genetics, Bioinformatics) is required.
A Master's or PhD/post-doctoral experience in a relevant discipline is preferred.
Experience:2-10 years laboratory experience.Strong "hands-on" experience with Sequencing techniques, ideally with Oncology sequencing experience.Previous experience working in a clinical laboratory or clinical research environment, with exposure to NGS technologies and interpretation of genomic data, is highly desirable.Prior experience in customer service or a customer-facing role is a strong plus.Fluent in Spanish and English (min.
C1 level).
Additional European languages are an asset.
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