(R-062) - Technical Presales Lenovo Isg

Are you ready to make a BIG impact with TD SYNNEX?In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more.Job Purpose:Responsibilities:Ability to work with sales team to support the design and configuration of vendor solutions (e.g. define a Bill of Materials for use by sales team) to meet customer requirements.Provision of an outstanding quality of service and meet predefined customer service level agreements (SLAs).Use internal and vendor tools to generate accurate bill of materials on a timely basis to serve resellers and their customers and other Tech Data sales teams.Ownership of assigned Request Manager resolver group.Respond quickly to queries or customer care issues.Communicate product and technology information to educate internal and external audiences.Deal with product/solution enquiries from internal/external sales, vendors and resellers.Maintain peer-level technical contacts in assigned vendor.Work towards the required level of technical knowledge in product or technology group and the achievement of any vendor related accreditation.Assist the Business Solution Centre (BSC) to support sales activity and improve partner utilisation rates.Opportunity to deliver basic post-sales implementation services.Develop Product knowledge to a competent technical level in line with vendor/business expectations.Knowledge Skills and Experience:Effective oral and written communication skills.Strong attention to detail, priority management and planning skills.IT industry knowledge - Channel, Vendors, Competition and End User is desirable but not mandatory depending on seniority of role.Existing knowledge of storage and hyperconverged infrastructure portfolio is desirable but not mandatory depending on seniority of role.LI-MM1
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