Quality Specialist & Trainer (English-Speaking)

Experience the power of a game-changing career If you're looking to grow and be inspired, as a Quality Specialist & Trainer (On-site), you will be part of our team of game-changers who are powering the brands of the future in the Fashion Industry. What you will do in this role As a Quality Specialist & Trainer on our team, you will: - Train new team members - Monitor and report team quality performance (correct call treatment, case treatment.) - Give agents feedback on their individual performance to improve and motivate their daily work - Organize regular internal and external calibrations - Analyze and reply customer complaints - Maintain contact with the customer regarding specific cases - Develop strategies for improvement of results (design trainings, meeting with the agents) - Collect metrics, analyze these and report to customer / upper management Concentrix is a great match if you: - Are bilingual or proficient in English - Have advanced user skills of office applications and CRM - Understanding of CRM usage as front end user or back stage information It would be a plus if you have: - Team building abilities: Capacity to motivate and inspire people - Good organizational capacity Don't meet every requirement? No worries. We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don't check every box, we still encourage you to apply. We'll do our best to match you with the right job, whether it's this one or another role. What's in it for you In this role, we offer benefits that help support your unique lifestyle : - Full-time 39 hours/week permanent contract: Monday to Friday from 9:00 to 18:00 - Competetive salary and bonus - Great location in Barcelona - Bring-a-friend (referral) bonus opportunities - Full paid training on the company and the project you'll be working on - Career development programs, specialized courses Concentrix is an equal opportunity employer We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. RRQ24-004390-1-UNITED KINGDOM